• Report: #943152

Complaint Review: Diamonds International

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  • Submitted: Tue, September 18, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: Pamela Correale — bangor Maine United States of America
Diamonds International
km 4.5 CARR, Chankanaab, Cost Sur M PTA Maya in Lo Cozumel, Q. Roo Mexico, Select State/Province United States of America

Diamonds International endorsed by Carnival Cruise Line Lied to, misled, conned, cheated, raked over the coals, completely swindled - need I say more! Cozumel, Q. Roo Mexico, Other

*Consumer Comment: THEY ARE ALL CROOKS

*Consumer Suggestion: possible solution

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My family went on a Carnival Cruise (Triumph) in late August to Cozumel, Mexico. We were given a list of reputable merchants from the Carnival Cruiseline. Diamond International was highly recommended. My husband and I bought a diamond ring from store. It was listed as a 3 carat TW diamond consisting of 23 small stones.  We paid $2700.00 which DI said was such a bargain. COnsidering it was only small diamonds instead of larger one, we felt the price was not that great but the ring looked amazing. We were even able to take ring outside to see if in the sun. It was beautiful. We needed it sized so Diamond International told us to come back to the store in around 2 hours. We waited and returned to get ring just before our ship was departing (how convenient for DI). I had returned to ship with our children as my husband picked up ring. He had to hurry back onboard. As soon as he left store he opened ring box to again admire the sparkling diamonds. [continued below]....
..... Instead, it was dull, cloudy, and just plain cheap looking. He knew that it was definitely NOT the ring we had purchased but the ship was leaving and the saleslady who sold us the ring told us that we had 30 days to return ring if not satisfied--LIAR-

- As soon as we got home we contacted Diamond International to return ring only to be told that the ring WAS the ring we chose (not true) and the ONLY returns are for online purchases only. They told us that if we sent them back the ring that they would issue us a credit towards another ring. Yeah- well the merchandise that Diamond International has listed online is so over priced that of course we could never buy another ring and considering they did not even give us the ring we purchased, how could we ever trust them anyway! They lied to us. They misled us. They cheated us. We are now stuck with a cheap ring.  And, in addition, the paperwork that accompanied the ring is so unprofessional that it looks like it came out of a gumball machine! Beware of DIAMOND INTERNATIONAL. Do not be cheated like we were!

This report was posted on Ripoff Report on 09/18/2012 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamonds-International/Cozumel-Q-Roo-Mexico-Select-StateProvince-77600/Diamonds-International-endorsed-by-Carnival-Cruise-Line-Lied-to-misled-conned-cheated-943152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

THEY ARE ALL CROOKS

AUTHOR: Sonny - (U.S.A.)

Similar incident happened to me. when we were on a carnival cruise many years ago, we went to a recommended jeweler called New York Jewelry. probably in cancun or cozumel. wife bought a sold 22 carat gold ring for 500.00. got a certificate stating the gold content. after several months, she noticed that in some parts of the ring, silver was showing. when she rubbed the ring against a coarse paper, the gold plate came off. in other words, it was a cheap gold plated silver ring. since then, we have been on many cruises, WE NEVER BUY ANY ELECTRONICS, JEWELRY, PERFUMES ( SHE GOT SCENTED WATER IN A BRAND NAME PERFUME) OR OTHER EXPENSIVE ITEMS from Any of these shops. the merchants realize that you are totally powerless to do anything, you will only discover the fake after you have left the city. and you will never return there again, so you cant do anything. cant take them to court, cant file a complaint, and the cruise line wont do anything. bottom line. these merchants ARE FIRST CLASS CROOKS LOOKING FOR SUCKERS.
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#2 Consumer Suggestion

possible solution

AUTHOR: ALEXANDER - (United States of America)

For people who  have a problem with Diamonds International may I suggest you send your "problem" to

Jo-Ann and she will take up your case for a fee of $100  YES $100!!

She took my case on with DI after a $10,000 "Crown of Light" diamond just fell out of its setting as it was poorly set.

She won a full refund and the cost of a specialist expert to review the setting for $400. I would suggest that you contact her right away if you have problems with Diamonds Internation.

Jo-Ann Sperano

Mediation Specialist/Paralegal

Jewelers Vigilance Committee

25 W. 45th Street   Suite 1406

New York, NY 10036

212 997 2002

F: 212 997 9148

Good luck, Alexander

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