At the recommendation of the Celebrity Cruise Lines, "Onboard Shopping Guide" Devon, we shopped at Diamonds International during a recent cruise. We were led to believe we could expect a great value for our dollar.
We purchased a pair of diamond stud earrings, being told our purchased was guaranteed. The purchase price was $5000 after their 60% discount and additional negoitations by the "Onboard Shopping Guide" Devon. After some online investigation upon returning to the ship, I found we not only didn't get a great deal. But, had in fact paid over retail for the earrings. They were available online at 1/2 the price for comparable diamonds.
When we brought this to the attention of Devon we were told this had NEVER happened before, but that our purchase was guaranteed. He would file a claim for us and all would be taken care of when we returned home.
We began the paperwork for the claim upon arrival home to find out it was our responsibility to pay for an appraisal to prove the value. We did this and got an appraised "Retail Value" of $3890. Having been told we could expect 60% off retail you can see our dismay.
We contacted Onboard Media, the port shopping operator, with this information. They forwarded this to Diamonds International for their response. The response was, "diamond appraisal is very subjective", and they were willing to refund $600 to make me go away. Onboard Media said this was a good deal.
Having contacted Celebrity Cruise Lines several times and gotten no response. We are apparently going to have to chalk this up to a learning experience.
I would highly recommend anyone taking a cruise be very wary of ANY cruise line shopping recommendations.