• Report: #903480

Complaint Review: Dick Hannah Jeep, Chrysler, Dodge Ram

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  • Submitted: Wed, June 27, 2012
  • Updated: Wed, June 27, 2012

  • Reported By: Scott — Portland Oregon United States of America
Dick Hannah Jeep, Chrysler, Dodge Ram
3517 Auto Mall Dr., Vancouver, WA 98662 Vancouver, Washington United States of America

Dick Hannah Jeep, Chrysler, Dodge Ram Dick Hannah Dealerships Refused to honor 3-Day Advertised Return Policy, Lied about Mileage and Bluebook value Vancouver, Washington

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I went to Dick Hannah Auto Mall to look for a slightly used pickup. I was looking for a 1-1/2 cab (1/2 back seat). The salesman showed me a 2006 Dodge Ram 1500 pickup with a mega-cab (larger back seat than front). It didn't have the chrome I wanted, nor the running board, 4X4, several items on my list were not there, but the salesman told me that's all they had. He also told me about their 3-day return policy -- if, for any reason, you didn't like a car you bought, bring it back within 3 days for a full refund of your purchase price.
 
I settled for the mega-cab and signed paperwork for it on 6/13/12, even though I was paying cash for the vehicle. Because I didn't have a blank check for them to hold, and I would not give them my SS number, they would not give me the vehicle until I gave them cash or a cashier's check for the vehicle. 

I noticed a noise coming from under the vehicle that I thought sounded like brakes grinding. Their service department said it was a loose bracket holding the tail-pipe and tightened it. I was informed later that they had replaced the front brake pads as well. 

When I ran a "CarMD" diagnostic, there were problem codes for the Anti-lock Brake System and the Air Bag System. They gave me a Car-Fax report, which reported the last mileage reading at 30,111. It was actually 96,751. The salesman told me the Kelly Bluebook value was $20,000. It was actually $11,000. The next day I got a cashier's check for $18,995.00 and called the dealership. The salesman told me he would  pick me up to retrieve the vehicle. He kept stalling all day and finally picked me up after 5:00 PM. 

When we got to the dealership, the vehicle was still not ready. They said they were washing the vehicle. They had promised me a full detail, including the engine, the day before, but the detailers had went home for the day, so they just rinsed off the vehicle. I asked if I could make an appointment for the detail job, he said he would "check with his manager." 

When they brought the pickup to the front where I was waiting, the service gentleman backed the vehicle up to where I was sitting, out of view of the front bumper, but I didn't think anything of it, and took the vehicle, after giving them the cashier's check. This was the 14th of June.
 
When I returned home, I had my mechanic look at the vehicle. He noted a "ding" in the front bumper, it was a crack in the plastic bumper that was obviously old damage, barely noticeable, but enough to be estimated at $1,219.00 damage by their collision center. I immediately called the dealership and informed them of the crack. The salesman said he did not see any damage to the bumper, and neither did I. I told him it was obviously older than one or two days old, but he said he never saw it. 

When I asked the service gentleman if he had seen it while washing the vehicle, he said, "I don't know, I just washed it." Everyone else I showed it to, including the collision mechanic, said it looked more than a few days old, but wouldn't confirm it.

At home, I was surfing the Internet, looking to see how much I had been taken for. I saw the exact pickup I was looking for: 2 years newer, 4X4, chrome, running boards, etc. for a bit more than I had paid for the 2006, so I went to look at it and took a test drive. This was on the 16th of June, 2012, 2 days after receiving the 2006.

The 2nd dealership, being what they are, talked me into buying the 2008 vehicle before taking the 2006 back, taking a $3,000 deposit and signing a "backup" contract, convincing me that there wouldn't be any problems. 

However, when I did take the 2006 back to Hannah, asking for my refund, noting the 3-day return policy, they noted the ding in the bumper and said they could not take it back. I told them it could be tested by a lab and found to be older than my possession of the vehicle, they said that it was "more than 3 days", stating that because I signed paperwork on the 13th, that I owned it on the 13th, even though I did not pay for it or take possession of it until after 5:00 on the 14th. They also counted the 13th as the first day, stating that the 16th was 4 days later. We have been at an impasse since. 

I tried to call their corporate offices, but was told that everyone in corporate was on vacation. I tried leaving messages with various numbers I was transferred to, but have not received any response as of the 26th of June.


This report was posted on Ripoff Report on 06/27/2012 05:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dick-Hannah-Jeep-Chrysler-Dodge-Ram/Vancouver-Washington-98662/Dick-Hannah-Jeep-Chrysler-Dodge-Ram-Dick-Hannah-Dealerships-Refused-to-honor-3-Day-Adver-903480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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