• Report: #1002558

Complaint Review: Dick's Sporting Goods

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  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013

  • Reported By: Heather — Galloway Ohio United States of America
Dick's Sporting Goods
Internet United States of America

Dick's Sporting Goods capable of taking money but not refunding or even delivering product Internet

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I ordered $111 in shirts from Dick's Sporting Goods online.  I received no verification email.  I thought maybe it didn't go through, and was glad because I decided I didn't want it anymore.  I called my bank.  They assured me that exact amount was taken out, and taken out by Dick's.

I called them.  The first person I talked to couldn't find me in their system.  He seemed hopeless so I said I'd call back later.

The second person I talked to could only find me by my phone number.  He said he would send me a refund in three days.  I did not receive it.

The third person I talked to could only find me by my email address.  She told me the order never went through and they never charged my card.  I told her three times I had talked to my bank and she just kept talking over me saying, "No, ma'am, no, ma'am" until I hung up on her.

The last person I talked to could only find me by my credit card number.  He said the order had been placed on hold due to a problem with my address (?).  He took the phone number to my bank and assured me it would be refunded.

And here I am.  $111 gone.  Not exactly chump change.  And nothing but stupid people to talk to.  How can you argue with abject stupidity?  I'm sure I could fax a bank statement showing they took the money but it would mean nothing.

Do NOT order from Dick's!  They own up to their name in spades!


This report was posted on Ripoff Report on 01/24/2013 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dicks-Sporting-Goods/internet/Dicks-Sporting-Goods-capable-of-taking-money-but-not-refunding-or-even-delivering-produc-1002558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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