• Report: #386904

Complaint Review: Dickson City Hyundai

  • Submitted: Sat, November 01, 2008
  • Updated: Sat, November 01, 2008

  • Reported By:mountville Pennsylvania
Dickson City Hyundai
1519 Scranton Carbondale Hwy Scranton, Pennsylvania U.S.A.

Dickson City Hyundai $3,000 rebate check / Tires for life Scranton Pennsylvania

*Consumer Comment: AS IF

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a 2008 Sonata here in Sept 2008. irst of all this process tool very long...maybe 3 hours. I dont know why...they didnt have other customers at the time that I could see. Maybe its becasue I was trying to strike a deal with them..

I was told about the tires for life program. Alhough I was told that I needed to have any work completed at one of their shops. I was not told that I needed to follow Hyundai's recommended service schedule. Now, I always get my oil changed every 5,000 miles so I wasnt concerned about that. I thought "man free tires..gotta get my oil changed anyway"...but they failed to tell you that the Hyundai's schedule was much more than that. I guess I shouldhave asked...but I didnt own another Hyundai so how would I know what that specific schedule is.

Anyway, this tires for 4 program is a big rip off. It would cost you thousands of dollars to follow Hyundai's program. Its much cheaper just buying your own tires when needed. However, this wasnt a reason I bought the car.

When I was purchasing the car, there is a $3,000 rebate. I was asked if I would like to subtract this from the purchase price of the car or simply receive a $3,000 rebate check. I decided to receive the check...no issues they say. I was told by their finance guy Tom (who is no longer their) that I would receive it in 3 weeks as it would come striaght from Hyundai....I said OK. So 3 weeks...4 weeks. 5 weeks goes by. I call Tom (find out he doesnt work there any more) and get a new finance gentleman on the phone. I tell himmy story and he puts me on hold and says " this check will take 6 weeks, sicne it has only been 5 please give it atleast another week or longer for it to arrive." So I say OK... I wait 2 additonal weeks...no rebate check.

I call the salesman that I purchased the car from. He tells me to call Hyndai directly as it will come from them. So I call Hyundai. They tell me that the dealership needs to send papperwork to them, then Hyundai will send a check to the dealership and then the dealership will cut a check and send it to me. Furthermore, the gentleman from Hyundai Corp tells me he spoke to the general manager and he will need to make sure he didnt send me a check. In which the guy from Corp knows that they never sent a check to teh dealership....but hey whatever.

3 hours later, I get a call from the guy from Hyundai corp and he tells me I will receive the check in 3 business days. So hopefully need week I receive it.
Now this story just sounds like the dealership failed to send paper work to Corp....but...they gave me different stories...kept telling me to wait for the check to arrive...never did anything until I contacted Corp myself...plus, I didnt mention that I had sent 4 e-mails to different individuals at the dealership and the only person who responded was the person who sold me the car....nobody else (I guess) deemed this important enough to look into.

So moral of the story, this dealership makes me feel like they only car about the sale..once its done...so are they. I typically hate to purchase new cars for this reason, but this was a company car so I had no choice.

JW
mountville, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 11/01/2008 06:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dickson-City-Hyundai/Scranton-Pennsylvania-18508/Dickson-City-Hyundai-3000-rebate-check-Tires-for-life-Scranton-Pennsylvania-386904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dickson City Hyundai

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

AS IF

AUTHOR: Cory - (U.S.A.)

Bought a new toyota tundra from cavender toyota. They have a "12 free oil changes" with any new vehicle purchased "deal". Talk about reading the fine print. Talk about a rip off. On any new vehicle, I usually get the first oil change done around 2000 miles in case there is anything floating around after the mfg of the vehicle. After that, every 5000 miles or so. I that the truck in and the weenie service tells me I can't get the oil change done under the "free" oil change policy cause I don't have 5000 miles on it. I'll have to pay for it. I ask why not. He tells me cause at 5000 miles I have to have the other "services" performed; inspections, tire rotation etc, which will cost me an additional charge. Then he tells me; "We have a new service manager anf that's his policy" and "You should have read the CONTRACT that came WITH YOUR FREE OIL CHANGES". A CONTRACT with a "free" oil change. WTF???? I haven't been this pissed off in years. cavender charges $49 for an oil change. The OTHER toyota dealers charge $17 to $22 for an oil change. The warranty on this truck is 36,000 miles. IF you get your oil changed every 5000 miles and you get 12 oil changes, it' means I'll be "hooked" into these guys for 60,000 miles IF I want to use the 12 "free" oil changes. I'll have to spend thousands of dollars on OVERPRICED routine maitance to take advantage of what, TWO HUNDRED AND SIXTEEN DOLLARS worth of oil changes. I DON'T THINK SO. What moron came up with this "free" oil change idea? What an idiot. To so piss off a customer that he'll hate the dealer and never set foot in the dealership again. Way to go marketing. So much for ANYTHING "free".
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X