• Report: #985899

Complaint Review: Diet Patch

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  • Submitted: Sat, December 22, 2012
  • Updated: Wed, December 26, 2012

  • Reported By: wysamboo — clifton Colorado United States of America
Diet Patch
PO Box 90336 phoenix, Arizona United States of America

Diet Patch Rip off phoenix, Arizona

*UPDATE Employee: Customer Signed Up For A Trial

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This company offerd a trial for $4.95 I was emedialty charged 89.95. When I called for a refund the lady kept reading to me off a script. It took me sitting on the phone 35 minutes before they would even answer the phone. She answered the phone like she new exactly why I was calling. I have to pay the return shipping and plus get charged an $8 re stocking fee. Total rip off.

This report was posted on Ripoff Report on 12/22/2012 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Diet-Patch/phoenix-Arizona-85066/Diet-Patch-Rip-off-phoenix-Arizona-985899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Signed Up For A Trial

AUTHOR: DietPatchToday - (United States of America)

Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended. Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the
terms to the left of the page as well):

www.dietpatchtoday.com/order.php

The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):

www.dietpatchtoday.com/terms.htm

The customer was sent the 14 day trial and the product was delivered to the customer. Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.

The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions
are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.

We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.

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