• Report: #463111

Complaint Review: Digi Express

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  • Submitted: Fri, June 19, 2009
  • Updated: Fri, September 18, 2009

  • Reported By:Mohave Valley Arizona
Digi Express
1700 Horne Blvd. Arnold, Pennsylvania U.S.A.

Digi Express fixed my Ipod, and it only worked for 1 full charge. Arnold Pennsylvania

* : DigiExpress has excellent customer service!

*Consumer Comment: Still ripping people off

*REBUTTAL Owner of company: Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

*REBUTTAL Owner of company: Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

*REBUTTAL Owner of company: Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

*REBUTTAL Owner of company: Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

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We sent our Ipod in to be fixed, Digi Express installed a battery, and a main board. When we recieved the Ipod the post instructions said to charge Ipod fully and then run the Ipod till it fully discharged. After doing so, the Ipod would not turn on any more. Contacted Digi Express told them the problem, they said return the Ipod to be repaired again. After we sent the Ipod back, we recieved an email stating that there was physical damage to the Ipod and they were voiding the warranty. It would cost another $99.99 to replace the main board again. When we asked what was the physical damage was, they said that we had to of opened the Ipod up and tamper with the insides, breaking parts off. After explaining over and over again that we did not open the Ipod, we did not even know how to open the Ipod, Digi Express still would not honor the warranty. We asked if it was possible to have a faulty part? Is it possible that the technician made a mistake? Digi Express said it was impossible that the parts were faulty, and still would not honor the warranty, claiming that we intentionally tampered with the inside. Now really why would we do such a thing, after spending $177.71 in repairs????

Kathy
Mohave Valley, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/19/2009 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digi-Express/Arnold-Pennsylvania-15068/Digi-Express-fixed-my-Ipod-and-it-only-worked-for-1-full-charge-Arnold-Pennsylvania-463111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 4Employee/Owner
Updates & Rebuttals

#1

DigiExpress has excellent customer service!

AUTHOR: Mike - (USA)

This guy is just pissed that he couldn't pull a fast one on the company. You broke your board, just own up to it. They have ways of finding out what happened to the iPod. You are just mad that you had it fixed and broke it again.
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#2 Consumer Comment

Still ripping people off

AUTHOR: Mikeeh - (U.S.A.)

I sent my Ipod to Digi Express to be repaired. They responded with a blank diagnosis and that was all. They have provided nothing about the repair we requested. Then they stopped all communication and do not respond to our phone or email communications.
So they stole our Ipod and will not talk to us.
I have informed them that I will file a complaint with the attorney general if they do not respond.
I hope no one else falls for this scam.
Mike
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#3 REBUTTAL Owner of company

Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

AUTHOR: Digiexpress - (U.S.A.)

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark
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#4 REBUTTAL Owner of company

Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

AUTHOR: Digiexpress - (U.S.A.)

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark
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#5 REBUTTAL Owner of company

Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

AUTHOR: Digiexpress - (U.S.A.)

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark
Respond to this report!
What's this?

#6 REBUTTAL Owner of company

Unfortunately, some customers do not read well and sometimes lie to make the story more interesting.

AUTHOR: Digiexpress - (U.S.A.)

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark
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