- Report: #684441
Report - Rebuttal - Arbitrate
Complaint Review: Digi Express
Digi Express122 Kerr Rd Bldg 1, Suite 100 New Kensington, PA New Kensington, Pennsylvania United States of America
Digi Express Digiexpress, digiexpress.us Misleading advertising and not honest about turnaround time New Kensington, Pennsylvania
*Consumer Comment: TOTALLY FALSE, DIGIEXPRESS HAS GREAT CUSTOMER SERVICE!!
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This company has got one of the top search engine results for ipod repair and they post stunning customer reviews on their front page. They also boast a 1-3 business day turnaround time for the fixing of your ipod. Unfortunately, this is a crock. First of all, their contact page states that they have customer service reps from 9 am to 9 pm Mon-Fri and when you call they close at 4:30 P.M. EST.
Also, they must have a ton of unflattering reviews because I searched and found a lot of complaints. The biggest issue I have is their turn around time. It was well over a week before I even called and I assumed the ipod was on its way. I get the run around that they have not fixed it yet and they have a high amount of ipods to be fixed.
I stated that I wish they would have told me that before I paid for the repair because I would have just got it sent back to me. Now we are stuck waiting as long as they want for me to get the ipod back because unfortunately I already paid. They should tell customers that it may not get fixed in 1-3 business days and that there may be a much longer delay!
It looks like it will probably be 2 weeks or more before I get it back! Possibly longer because I called and complained and they will probably just put it at the back of the list to be jerks. So all in all, their turnaround time is not accurate and they do not tell the customer when they pay for the repair that it may take a lot longer than that.
Once they have your money, you are theirs. You have to wait as long as they want to fix the ipod and their website claims are very misleading. Misleading advertising about customer support hours listed on the page, misleading turnaround times, and reviews that are obviously one-sided. The reasons I chose them were their great customer service hours they had advertised and their advertised turn around time. Needless to say this company will never be getting my business again nor will I ever recommend them to any of my work colleagues. They own ipods for work and I'll just let them all know to beware of digi express.
This report was posted on Ripoff Report on 01/19/2011 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digi-Express/New-Kensington-Pennsylvania-/Digi-Express-Digiexpress-digiexpressus-Misleading-advertising-and-not-honest-about-turna-684441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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