- Report: #693038
Report - Rebuttal - Arbitrate
Complaint Review: Digi-Key
Digi-KeyTheif River Falls, MN 56701 Thief River Falls, Minnesota United States of America
Digi-Key Digi-Key Corporation Purchased a bnc connector package that said QTYof 100 in the description but they SENT ONE ITEM and Charged $24 for USPS shipping for an item that weighs less then an OZ !!! Thief River Falls, Minnesota
*Consumer Comment: Never had a problem in ten years
*Author of original report: Acting inappropriately with them, no, received bad service and misleading pricing for the product and its shipping, yes.
*General Comment: Digi-Key is a quality component provider.
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I ordered via my credit card and selected standard UPS shipping.
The item arrived, in a 12in x 12in x 1 in box.
Apparently it had been shipped EXPRESS USPS.
I opened the box to discover A SINGLE BNC CONNNECTOR. The invoice inside stated $12.86 and on my credit card I was billed $38, $24 for SHIPPING!!!!!!
I called to see what the problem was and I was informed that the QTY. listed in the description is the quantity THEY BUY THEM IN....??!?!?!? What?
I also asked about why I was charged $24 to ship a SINGLE, less then an oz, connector, and they said it was shipped USPS EXPRESS which costs $24. The sales person on the phone was less then polite and rudely said that I selected USPS express...which Indeed I did NOT, on MY screen. Perhaps their system has a bug and says otherwise but this was not an item I needed rushed, but enough benefit of the doubt.
Their Misleading descriptions, and apparently RIDICULOUS Pricing makes them a NO GO EVER AGAIN. If paying $12 for a single connector, IT BETTER BE MADE IN THE USA! But no...China, and the lack of quality shows.
Do yourself a favor, PAY LESS, and get LESS hassle elsewhere.
This report was posted on Ripoff Report on 02/09/2011 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digi-Key/Thief-River-Falls-Minnesota-/Digi-Key-Digi-Key-Corporation-Purchased-a-bnc-connector-package-that-said-QTYof-100-in-the-693038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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