- Report: #771879
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Complaint Review: DigiExpress
DigiExpress122 Kerr Road New Kensington, Pennsylvania United States of America
DigiExpress Kept iPod for weeks, "fixed" screen had dead spots, can't scroll, can't open certain apps New Kensington, Pennsylvania
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I just received my iPod nearly one month later on September 1. The screen is no longer cracked but there is a large area across the middle of the screen that is unresponsive. This means that I cannot open or move any of the second row of apps.
This shoddy repair job also makes scrolling very difficult. In addition, when I press certain areas, a different area of the screen responds--for instance, if I want to open one e-mail, it might open the next one down.
Whenever I would call, I rarely got an answer and was put on hold for almost an hour on two occassions before I hung up.
This whole experience has been incredibly frustrating and expensive. Now I am scared to return my iPod to get it fixed again--who knows how long they will keep it this time or whether my iPod will work at all when and if I do get it back.
This report was posted on Ripoff Report on 09/01/2011 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/DigiExpress/New-Kensington-Pennsylvania-65203/DigiExpress-Kept-iPod-for-weeks-fixed-screen-had-dead-spots-cant-scroll-cant-open-771879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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