- Report: #718549
Report - Rebuttal - Arbitrate
Complaint Review: DigiExpress
DigiExpress122 Kerr Rd Bldg1, Ste100 New Kensington, Pennsylvania 15068 Internet United States of America
DigiExpress was to replace my iPod Touch battery; after 11wks.,they kept my money & have not returned my iPod Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 1 Mar, I emailed DigiExpress, inquiring about the status of the battery replacement in my iPod. I even called the company (1-800-440-4693) and left a message. The next day, I received an email about them having such a backlog of work, and they would get busy on my machine soon.
Then on 5 Mar, I was shocked to get an email from them saying that the main electronics board on my iPod was damaged, and it would cost $150.00 to replace it. According to them, this "damage could have occurred from water or moisture...like from being in the bathroom during shower, a fall, a power surge during charging, or damage from self-repair." This is absurd! I am a responsible sixty year old audiophile, and am insulted by these allegations. I have always been careful with my iPod, and have never attempted any self-repairs.
DigiExpress took advantage of me. I am upset and disappointed.
A resolve is for them to send me my iPod Touch (and I have the serial number), my new battery, and my $35.00.
This report was posted on Ripoff Report on 04/16/2011 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/DigiExpress/internet/DigiExpress-was-to-replace-my-iPod-Touch-battery-after-11wksthey-kept-my-money-have-718549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.