- Report: #718549
Report - Rebuttal - Arbitrate
Complaint Review: DigiExpress
DigiExpress122 Kerr Rd Bldg1, Ste100 New Kensington, Pennsylvania 15068 Internet United States of America
DigiExpress was to replace my iPod Touch battery; after 11wks.,they kept my money & have not returned my iPod Internet
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On 1 Mar, I emailed DigiExpress, inquiring about the status of the battery replacement in my iPod. I even called the company (1-800-440-4693) and left a message. The next day, I received an email about them having such a backlog of work, and they would get busy on my machine soon.
Then on 5 Mar, I was shocked to get an email from them saying that the main electronics board on my iPod was damaged, and it would cost $150.00 to replace it. According to them, this "damage could have occurred from water or moisture...like from being in the bathroom during shower, a fall, a power surge during charging, or damage from self-repair." This is absurd! I am a responsible sixty year old audiophile, and am insulted by these allegations. I have always been careful with my iPod, and have never attempted any self-repairs.
DigiExpress took advantage of me. I am upset and disappointed.
A resolve is for them to send me my iPod Touch (and I have the serial number), my new battery, and my $35.00.
This report was posted on Ripoff Report on 04/16/2011 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/DigiExpress/internet/DigiExpress-was-to-replace-my-iPod-Touch-battery-after-11wksthey-kept-my-money-have-718549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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