- Report: #674379
Report - Rebuttal - Arbitrate
Complaint Review: Digiexpress Ipod repair
Digiexpress Ipod repair122 Kerr Rd New Kensington, Pennsylvania United States of America
Digiexpress Ipod repair Repair gone bad and deny it New Kensington, Pennsylvania
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Sent my daughters Ipod Touch for repair, simply the home button was hard to press so I sent it to be replaces as I did not want to open the Ipod. Digiexpress quickly turned around the Ipod with new home button, but when I received it the wif no longer functioned. I immediately contacted them and they said send it back. I incurred another shipping cost and shipped it back.
I did not hear back from them for over a week and did not respond to my email. Finally they sent me an email saying it will now cost another $150 to repair, remember it was fully functionalbefore they opened it. They claim that I must have dropped it of something, that didn't happen. This Ipod was well cared for, screen protected and case since I first gave it to my daughter. There customer service was horrible.
This report was posted on Ripoff Report on 12/22/2010 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digiexpress-Ipod-repair/New-Kensington-Pennsylvania-/Digiexpress-Ipod-repair-Repair-gone-bad-and-deny-it-New-Kensington-Pennsylvania-674379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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