Digis Internet Ripoff Misleading, False Advertising, Terrible Customer service, Bait and Switch INTERNET
*Consumer Comment: DIGIS is my choice of service.
*UPDATE Employee: Rebuttal (((link)))
DO NOT BUY DIGIS INTERNET. Before I go any further let me tell you that I am a tech guy. I am a professional programmer and web developer, so I am highly qualified to make this complaint.
Digis advertises this incredible high speed internet and claim they are faster and better than DSL, and Comcast high speed. They told me their connection speeds and made comparisons that matched their climb so I signed up.
What I found out about them is the opposite. Before I go into that let me tell you about their signup scam. Thy tell you you need to pay an installation fee which is 100% refundable through a rebate.
The facts on the rebate are as follows (After 60 Days of being with them I never saw a penny from them) They tell you you can cancel anytime within the first 90 days after that you are committed with them. What they don't tell you is that the rebate will not arrive until you have been a member for 90 days so basically you are paying the installation fee as a cancellation penalty. If cancel in the first 30 days you don't get your rebate but they let you out of the contract, If you stay 90 days then they refund that fee but then they have a cancellation penalty so that kind of equals you out. SO MUCH FOR THE REBATE which is kind of a bait and switch or a real shell game to hide the truth that you will pay a few hundred dollars to try them out no matter what.
Now onto the bandwidth. They advertise incredible speeds they say unlimited. They do not mean unlimited in fact they throttle your speeds down as soon as you hit a certain peak. This is the most important part of understanding the serious misrepresenting of their service. They told me that if I used more than 1 gig a day (By the way they didn't mess with my connection speeds at all during the 30 day trial period which is really unethical to give you unlimited internet until your 30 day trial passes then they start cutting your service once your locked in. Like I said very much Bait and Switch)Anyways on with my story after 30 days my internet slowed way down and I found out from them that once I hit a bandwidth cap of 1 gig per day that they would throttle down my internet to slower than DSL speeds. And If I used even more they would cut it even more. The very nature of unlimited internet mean without limit. Throttling down your internet is a limit by it's very nature. Now maybe you are saying to yourself that you won't use as much as me and therefore this problem won't happen to you. Let me educate you. 1 Gig isn't that much at all. If you or your kids like You tube you could burn through that within 1 or even 2 videos and you internet speed is snubbed. Virtually any internet user except from grandma woh just uses her computer to send emails can hit that cap. Comcast has a cap like this but there's is 250 gig per day. That is a very high usage mark to hit but 1 gig is just ridiculously low.
All video and most interactive website are designed now to use massive amounts of bandwidth and I assure you if you sign up with them you will find yourself being throttled and with very minimal web surfing. To top it off their whole customer service department avoids telling you this fact like the plague. They blamed for a while several other factors that i quickly dismissed as I knew what they were telling me was complete bunk. They were trying to prey on me like I was an idiot who didn't understand technology and once they knew that I could not be bamboozled they admitted the limitations they were putting on my internet. They made no apologies for it and continued to throttle me on a daily basis.
Realize as well that this company did many other unethical things to me that are too numerous to list here but for the purposes of this ripp off report I need to tell you DO NOT USE DIGIS.
When I finally had had it with them and begun to put them in a corner they terminated my service without warning leaving me completely without internet which basically disabled me completely until I could find a replacement. They didn't care that they put me in a terrible bind or that I could have lost my job for lost productivity since I worked from home.
Now their phone service is also a scam they send you out a box to hook up to your home phone that uses what (BANDWIDTH) thats right you think you have problems with your internet usage now you talk on your phone a little bit during the day and you will easily chop you bandwidth in half. So now you get around 500 meg a day and I can show you page after page of Videos on You Tube that are more than that to download once.
IF YOU SIGN UP FOR DIGIS YOU WILL BE SORRY !!!
Here is a small list of other grievences that I have with Digis
* They cashed my installation check and then denied receiving it and tried to bill me for it again. (They shut my service off twice and I had to call and yell at them and plead with them to turn it back on. ) Even though I paid my bill every month
* They were rude every time I talked to them they treated me with contempt
* They tell you lies over the phone and only admit it when you are smart enough to catch them in their lies.
You have been warned sign up at your own peril I highly recommend Comcast if you cant get them try qwest DSL they will be so much better than the crap you will get from DIGIS
Pleasant View, Utah
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