- Report: #806005
Report - Rebuttal - Arbitrate
Complaint Review: Digital Depot Online
Digital Depot OnlineInternet, New York United States of America
Digital Depot Online Digital Depot Scam Artists Internet, New York
*General Comment: glad
*Consumer Comment: happy customer
*General Comment: Great Service
*UPDATE Employee: Digital Depot Online is the Best company around.
*REBUTTAL Owner of company: This website is not ours
Then Steven there claimed I would have to pay 10% to cancel even though it was only 12 hours later and he challenged me to cancel the order and said he'd couldn't be happier if I cancelled: "Go ahead I want you to cancel" he said. So then I got him to agree to sell me what I originally wanted but it's been 10 days now and they claim my order has been shipped but refuse to give me a tracking number?
I waited on hold for 45 minutes to speak to Anthony (a so called supervisor) who had the same terrible attitude as the others I dealt with there (Samone, Ben, Kim & Robert). He said "tough luck, just wait 15 business days like everyone else has to and it should show up at your door". I suspect they will claim I'm the problem but I am one of the most professional and patient people you will every meet.
I don't know what I did to deserve such abuse, I still wanted to order $3k more worth of lenses and accessories but I wouldn't feel comfortable ordering a lens cap from this company. I really don't understand how a company can stay in business with this type of customer service. I would understand if it was one employee but I feel I got a good sample from many of them so far.
My credit card company says I have to wait the 15 days since that is what they told me before they will dispute the charges. I will be shocked if I get the equipment I ordered.
This report was posted on Ripoff Report on 12/07/2011 01:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Digital-Depot-Online/Internet-New-York-/Digital-Depot-Online-Digital-Depot-Scam-Artists-Internet-New-York-806005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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