• Report: #969701

Complaint Review: Digital Depot Online

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  • Submitted: Thu, November 15, 2012
  • Updated: Thu, November 15, 2012

  • Reported By: Griff — Keosauqua Iowa United States of America
Digital Depot Online
Internet United States of America

Digital Depot Online Bait & Switch, or Ripoff -- Your Choice! Internet

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Company practices bait & switch.  When you order an advertised item, "something" is wrong with your order, so you get a call in which the company tries to sell you additional expensive accessories, or to get you to upgrade to a vastly more expensive item.  In my case, I ordered a Canon camera, was told that it was a foreign model with no warranty (partially true), it has a plastic body instead of magnesium (lie) and that its programming is in Japanese and can't be changed (lie).  I insisted on them fulfilling the order as specified.

Shortly afterwards, I received an "accessory kit" containing a cheap case, tripod, memory card, and two batteries.  At that time, my credit card was charged for what I believed was my order.  After a couple more weeks, I contacted the company (mid-Sep) and was informed that the camera was backordered from Japan, and would be shipped on or about 26 Oct 12.

On 15 Nov 12, upon returning from a trip, I still had not received the camera or any notification about its shipment, so I called Digital Depot Online, and was told that this camera had been discontinued.  When I stated that I would return the accessories and cancel the order, I was told that I could not return them because more than 30 days had elapsed since they were shipped.  They are trying to rip me off by charging me almost $600 for probably $100 worth of batteries and accessories for a camera that they're not going to ship.

This report was posted on Ripoff Report on 11/15/2012 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Digital-Depot-Online/internet/Digital-Depot-Online-Bait-Switch-or-Ripoff-Your-Choice-Internet-969701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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