• Report: #719379

Complaint Review: Digital River

  • Submitted: Tue, April 19, 2011
  • Updated: Tue, April 19, 2011

  • Reported By: Don — Daly City California United States of America
Digital River
9625 West 76th St, Suite 150 Eden Prairie,, Minnesota United States of America

Digital River Share*it Digital River Company does not keep its word Eden Prairie,, Minnesota

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I ordered the "registration  key" for Password 2000 from Share*it Digital River. The invoice stated it was to be delivered within 48 hours.  After four days of not receiving the product I began an extensive e-mail correspondence with them and with the software publisher.  After a total of ten days and 5 emails to Share*it and the software publisher (mightsoft), I still had not received the key.  When I informed them I would initiate a credit card dispute, they said they would issue a refund within three days.  The refund (of course) did not come.  I eventually completed a dispute resolution with my credit card company.

It was obvious to me that Share*it Digital River was selling something they don't have.  Very poor customer service.  Meets all the definition of a "total scam"  I will avoid the company in the future

This report was posted on Ripoff Report on 04/19/2011 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Digital-River/Eden-Prairie-Minnesota-55344/Digital-River-Shareit-Digital-River-Company-does-not-keep-its-word-Eden-Prairie-Minneso-719379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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