• Report: #559072

Complaint Review: Digital Vmail, Inc., MyIproduct Imail, Regional Commerce Svcs, Triple Three Inc, ESBI and OAN

  • Submitted: Sat, January 23, 2010
  • Updated: Sun, January 24, 2010

  • Reported By: Tom — Ft Worth Texas United States of America
Digital Vmail, Inc., MyIproduct Imail, Regional Commerce Svcs, Triple Three Inc, ESBI and OAN
Forest Lake, Minnesota United States of America

Digital Vmail, Inc., MyIproduct Imail, Regional Commerce Svcs, Triple Three Inc, ESBI and OAN esbi Crammed $14.95 into my ATT bill Forest Lake, Minnesota

*UPDATE Employee: Remedy suggestions for your bill issues

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These people cram a charge into your ATT telephone bill without your authorization.  Claim that they sent you an email.  There are many reports on these people and what they are doing.

This report was posted on Ripoff Report on 01/23/2010 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digital-Vmail-Inc-MyIproduct-Imail-Regional-Commerce-Svcs-Triple-Three-Inc-ESBI-and-OAN/Forest-Lake-Minnesota-/Digital-Vmail-Inc-MyIproduct-Imail-Regional-Commerce-Svcs-Triple-Three-Inc-ESBI-and-559072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Remedy suggestions for your bill issues

AUTHOR: BSG Clearing - (United States of America)

Dear reader,

We thought it would be helpful to explain how the system works so hat you can hopefully remedy your phone bill situation as quickly as possible.

OAN is a division of BSG, which is a local exchange carrier (LEC) clearinghouse, not a telephone company or telephone service provider.  BSG is simply the billing clearinghouse, not the initiator of any charges.   BSG forwards charges for services provided by various long distance, operator service, and digital content providers to local phone companies such as AT&T, Verizon and Qwest to be included consumers local telephone bills. 

Gs customers (vendors NOT consumers) include long distance, operator service and enhanced service providers that offer valuable services to millions of consumers across the nation.  As a result, BSG enables competition in the long-distance, operator service, and digital content markets by providing consumers with service provider alternatives at highly competitive rates.   

It is important to note that before BSG accepts a service provider as a customer, BSG subjects the service provider and its officers and directors to a comprehensive due diligence process.  This process includes extensive product review, background checks, and site visits.

If the service provider becomes a customer of BSG, then BSG monitors the number of end user inquiries each service provider receives each month.  BSG may require the service provider to cease billing or terminate the service provider based on performance.   Here is the typical transaction

  • flow for most services:
    • Service provider markets its

      service to a consumer.
    • Service provider must obtain

      consumers consent through third-party verification (TPV) recording or

      electronic letter of authorization (LOA).
    • Service provider validates

      information provided in the consent to ensure charge is authorized.
    • Service provider sends charge

      to BSG.
    • BSG sends charge to

      appropriate phone company (because BSG holds the contract with the phone

      companies the charge will appear on ESBI, USBI, ZPDI, OAN, or HBS page of

      local telephone bill.  This is often where confusion comes in. 

      Consumers will note that the actual VENDOR from whom the charge is coming

      is typically printed right below BSG's information.)
    • Phone company includes charge

      on appropriate consumers bill page.
    • Consumer pays telephone bill.
    • Phone company deducts amounts

      for fees, refunds, and reserves and then remits balance to BSG.
    • BSG deducts amounts for fees,

      refunds, and reserves and then remits balance to service provider.


(Note: If the charge is for a long distance, collect call, or 1010XXX call, then the service provider will have a record of the call actually taking place on the network.  The record of the call is called a switch record.)



 While no company in any payment industry can ensure the elimination of fraud, BSG has done more to prevent fraud in the third-party billing industry than any other company.

Should a consumer find a charge on their bill that they did not authorize, we recommend they start at the source by first trying to remedy the issue with the service provider. If they dont get relief and the charge was sent through one of BSG's divisions, they can then contact BSG at:

(((Redacted)))



(800) 460-0756 for ZPDI



(800) 460-0556 for USBI



(800) 460-0078 for ESBI



(800) 604-4653 for HBS



(800) 944-9646 for ACI/OAN   



One note is that because charges billed through BSG do require valid authorization -  in only rare instances is a vendor charge found to have been made in error.  (Could be the consumer doesnt recognize the charge because it is being billed through BSG; a spouse made a charge without notifying their partner, or the consumer simply forgot).  That said, BSG is happy to help consumers clear up any questions they may have.

Warmest regards,
Leslie Ausburn for BSG Clearing

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