• Report: #748933

Complaint Review: DinoDirect

  • Submitted: Mon, July 04, 2011
  • Updated: Thu, November 03, 2011

  • Reported By: E. E. Casey — Covina California United States of America
DinoDirect
Internet United States of America

DinoDirect China Division Orderted NEW GOOGLE TABLET $174.00- received USED tablet with a shipping label stating PLAYER $20.00 Internet

*UPDATE Employee: your order issue

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I received a used tablet that was obviously used and questionable whether or not it was a Google tablet.  When I called they claimed they could not find my order and I was told they would send me a email.  I never received a email.  I called 3 times the last time I was told to send them photographs of the item.  The person I talked to was very difficult to understand.  I at first was willing to send the requested photographs and wait but after reading the complaints I am planning to stop payment and pay only if I receive the item I ordered. (((REDACTED)))
 
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This report was posted on Ripoff Report on 07/04/2011 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirect/internet/DinoDirect-China-Division-Orderted-NEW-GOOGLE-TABLET-17400-received-USED-tablet-with-a-748933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

your order issue

AUTHOR: Asce - (United States of America)

Dear sir/madam,

We sincerely apologize for the quality of this kind of item and hope this doesn't inconvenience you too much.

As for the tablet issue, i hope you could offer me the order number so that we can check the information and then arrange a better solution for you. 

Our CS phone number is 650-265-1038. For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/. For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.  

Again, we sincerely apologize all the trouble we caused.

regards,
Louis CS Manager
DinoDirect 
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