• Report: #942270

Complaint Review: DinoDirect

  • Submitted: Mon, September 17, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: jyar — Chicago Internet United States of America
DinoDirect
Internet United States of America

DinoDirect DinoDirect is a total scam and has worst customer service ever! Internet

*UPDATE Employee: Dinodirect will take responsibility to the wrong item

*UPDATE Employee: Dinodirect will take responsibility to the wrong item

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I ordered an expensive coat from DinoDirect and it took about 4 months to arrive. When it arrived, it was in the flimsiest, cheap, soft packaging I've ever seen. Needless to say, the coat looked like it had been trampled by a stampede of elephants. Also, I ordered an XL coat and it was literally big enough to fit a 10 year old boy. When I contacted customer service about the how long I had to wait only to get a horrible product, they replied via email in ridiculous broken English and wouldn't pay for return shipping. When I went to send it back, the shipping would cost more than the coat because I'd have to send it to some obscure address in China. After weeks of pleading with customer service at DinoDirect, they just kept deflecting all of my questions and comments. Never once was I able to communicate with someone on the phone about my case, which was very frustrating. There's literally no contact information on DinoDirect.com as far as a mailing address or telephone number. I will never deal with DinoDirect again and I strongly recommend that all consumers stay away from this company.

This report was posted on Ripoff Report on 09/17/2012 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirect/internet/DinoDirect-DinoDirect-is-a-total-scam-and-has-worst-customer-service-ever-Internet-942270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dinodirect will take responsibility to the wrong item

AUTHOR: Asce - (United States of America)

Dear customer,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online. Please leave your order number (xxxxxxDD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem.
Email: cs-center@dinodirect.com. 
Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2

Regards,
Dinodirect
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#2 UPDATE Employee

Dinodirect will take responsibility to the wrong item

AUTHOR: Asce - (United States of America)

Dear customer,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online. Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem.
Email: cs-center@dinodirect.com. Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2  
Regards,
Dinodirect
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