- Report: #909295
Report - Rebuttal - Arbitrate
Complaint Review: DinoDirect
DinoDirectInternet United States of America
DinoDirect Sharon the after sale customer service Dino direct, Internet
*UPDATE Employee: Sorry about the inconvenience
*Author of original report: Fake website people
*UPDATE Employee: Dinodirect will offer you the best solution
*Author of original report: Thats all rubbish DinoDirect
*UPDATE Employee: About the order 8335O953-DD
*Author of original report: order number
*Author of original report: the order number
*REBUTTAL Owner of company: I would like to offer you the best solution
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i have orderd medium size pants but the size was ridiculously small, so i went online to talk to the aftersale customer service to know how to return the pants and get a bigger size, and to know why the pants is very small. One of the customer services the nick name was Sharon she took an hour to answer me, the first time she disconnected me..the other time she left me an hour waiting online.
All i asked for is the return policy how bad it was, to wait and wait with no response and get disconnected. after an hour or more Sharon said i will send you an email and when i was logging off, a page pop up asking me to rate the service i rated it very poor because this is how i honestly felt. How hard could it be to just ask for a returning policy..Im really disappointed of them and their service such a big business with poor customer service..and after i logged off i received an email from firstname.lastname@example.org saying you son o b*tch, screw you! just seconds after i did my rating
This report was posted on Ripoff Report on 07/10/2012 02:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirect/internet/DinoDirect-Sharon-the-after-sale-customer-service-Dino-direct-Internet-909295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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