• Report: #747023

Complaint Review: DinoDirect

  • Submitted: Wed, June 29, 2011
  • Updated: Thu, November 03, 2011

  • Reported By: JG — Westerville Ohio USA
DinoDirect
Internet China

DinoDirect Unethical Practices Chongqing, China Internet

*UPDATE Employee: reply issue

*Author of original report: Received a response by e mail. Why?

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Unethical Practices
It's, essentially, impossible to cancel an order on DinoDirect even if you made it only moments ago.
Sure, there's an option provided ("cancel unshipped item"), but after selecting it, you will continuously be told that the order # that you entered is incorrect. Double checking reveals that it's entered correctly.   If you choose to use the live chat, you will rudely be disconnected  again and again or if you do connect,  you will be asked repeatedly why you want to cancel your order. The bogus customer service and poor website functionality provide an ingenious smoke screen which is effective in  avoiding contact with the customer. By giving the consumer the "runaround", they are able to save a sale. This is a terrible wholesale retailer that you should avoid. Search the complaint forums, read reviews and contact the U.S. Attorney General' s office to review cases against this businessboth closed and open, if permitted.

This report was posted on Ripoff Report on 06/29/2011 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirect/internet/DinoDirect-Unethical-Practices-Chongqing-China-Internet-747023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

reply issue

AUTHOR: Asce - (United States of America)

Dear sir/madam,

We sincerely apologize for this email issue and hope this doesn't inconvenience you too much.

As for the reply issue, in order to arrange a better service for customers, we put so much emphasis on  customers' suggestions and questions. So once you told our CS team to cancel this order, we asked you this question. We are sorry about the impolite activities. I hope you could offer me your order number so that i can check the records. 

Your understanding and cooperation will be highly appreciated.

regards,
Louis,CS Manager
DinoDirect 
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#2 Author of original report

Received a response by e mail. Why?

AUTHOR: JGreen - (USA)

Customer Service Email Home | Help Dear ***.com Thanks for
emailing us but we are wondering why you want to cancel the order as 
you just made the order today. Would you please tell us some more
details?Any further questions or needs, please feel free to contact us.

Best regards,DinoDirect Support Team
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