• Report: #632632

Complaint Review: DinoDirect.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, August 18, 2010
  • Updated: Fri, October 21, 2011

  • Reported By: ilyou123 — Australia Other Australia
DinoDirect.com
Internet United States of America

DinoDirect.com Dino Direct Dinodirect.com is a thief, watch your money Internet

*UPDATE Employee: Your issue

*Author of original report: Update 5 September 2010

*UPDATE Employee: Sorry for the inconvenience

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Probably the worst online shopping experience ever. 4 wks after my initial order i got nothing, so i contacted them through livechat they said my product is out of stock-I reordered-again,out of stock- and re-reorder- out of stock !!! there were no emails no courtesy call, nothing. I had to follow up on livechat everytime and they were not helpful, very vague. 7 weeks later they still have my money, no product, still waiting for my refund (which i'll probably never get) 

They tried to offer me a cash voucher, I told them what good is a voucher when everything I order is "out of stock" ?!! Then the refund - firstly they said it will be processed in 24hours. Next, they changed their tune, 7 days! Guess what I am still waiting for my money. I have shopped online for nearly 10 years through various companies and have had no real issues. This is the first time I've been robbed.

Please be careful. 

This report was posted on Ripoff Report on 08/18/2010 05:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirectcom/internet/DinoDirectcom-Dino-Direct-Dinodirectcom-is-a-thief-watch-your-money-Internet-632632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on DinoDirect.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your issue

AUTHOR: Asce - (United States of America)

Dear sir,

We sincerely apologize for all the trouble we caused.

On behalf of DinoDirect.com, I would like to apologize for all inconveniences you have experienced while shopping with us. Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.

We hope you could provide us your order number so that we can check this for you and then arrange a satisfied solution. Furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best. 

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.  

regards 
DinoDirect 

Respond to this report!
What's this?

#2 Author of original report

Update 5 September 2010

AUTHOR: ilyou123 - (Australia)

After nine weeks of time wasting with these people I received a refund. I attributed this to the posts I put up on a number of sites such as ripoffreport.com not dinodirect or their so called live-support, all they did was stuff me around for eight weeks. If I did not pursue this through alternative avenues I doubt I would have got the resolution I wanted. 

They should stop putting things on their website knowing they don't have the capacity to supply the goods, while taking unsuspecting customers money straight away. It is misleading and deceiving.

Thank you RIPOFFREPORT.COM
Respond to this report!
What's this?

#3 UPDATE Employee

Sorry for the inconvenience

AUTHOR: Dino Direct - (USA)

Dear sir,

   First and foremost, I would like to apologize for any inconvenience caused by this situation.

  Thank you for speaking with me in reference to this issue and  these circumstances will be brought to managements attention to better clarify the errors to avoid future confusion. So would you please tell me your order number here,and we will arrange a customer service specialist to help you.I will be following up with you to ensure your order is in working condition. You can reach me at via phone 650-265-1038 or 650-489-0224.And you are welcomed to visit live chat anytime.

Best

DinoDirect 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory