• Report: #833616

Complaint Review: DinoDirect.com

  • Submitted: Fri, February 03, 2012
  • Updated: Sun, February 05, 2012

  • Reported By: Alejandra Porras — Dallas Texas United States of America
Internet United States of America

DinoDirect.com Purchase a Jacket on September 2011 and never recived anything... try contact them & there is no answer... Internet, Internet

*UPDATE Employee: We will help

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i purchase on 09/25/11 a jacket for $54.95 at this website... a month later try to make contact, by fax and e-mail, but they never answer, 2 months later i try again and nothing... they never bother so please help me to at least get my money back and to stop this company from riping off more people... 

this is the only mail i got after i place my order...

Dear Alejandra C P,

Thank you for purchasing with us online at DinoDirect.

Your Order# Q4537879-DD

We do appreciate your patience on order processing. We will make your order priority once it is filled. Otherwise, we rewarded 150 DinoPoint(=USD$1.5) to your account for the order delay compensation. (how to use?) Now you're rewarded 300

DinoPoint(=USD$3) in total. Please click here to check.

Thank you for choosing DinoDirect, We will always try our best to make your purchase happy!

Please do not respond directly to this email because we are unable to receive e-mail responses to this address. If you would like to contact us, please enter our customer service http://www.dinodirect.com/customerhelp/?customtype=2 for
your request. It will be handled with in 24 hours.

Best regards,

DinoDirect Support Team

Forum:Find quick answer, please go to our

Forum to search or open a new topic.

Instant 24x7 Customer Servicewww.dinodirect.com

Become cool iDinor and enjoy 50% OFF of entire store Forever! Click here for more information.

This report was posted on Ripoff Report on 02/03/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirectcom/internet/DinoDirectcom-Purchase-a-Jacket-on-September-2011-and-never-recived-anything-try-cont-833616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We will help

AUTHOR: Asce - (United States of America)

Dear customer,

On behalf of DinoDirect.com, I would like to apologize fo rall inconvenience you have experienced while shopping with us. Your feedback and comments would highly be appreciated to improving our products and service.

I conducted an investigation after receiving your report and we believe your package was missing. DinoDirect guarantee customers' rights and interests, we would like to offer you the following two solutions.
1.We advise a $60 giftcard(currency on our site can purchase anything with available balance) as compensation.
2.A full refund can be issued to you as soon as possible.

Please notify us as soon as possible so we can arrange for you. Thanks and have a nice day!

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