• Report: #806625

Complaint Review: DinoDirect.com

  • Submitted: Thu, December 08, 2011
  • Updated: Sun, December 18, 2011

  • Reported By: Ajah — San Diego California U.S.A.
DinoDirect.com
1505, 15th Floor, World-Wide House, 19 Des Voeux R Internet Hong Kong

DinoDirect.com Wholesale and affordable internet shopping Central, Hong Kong, Internet

*UPDATE Employee: We will help

*Author of original report: Reply to the employee

*UPDATE Employee: You will get what you paid for

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November 9, 2011 I purchased a pair of faux leopard shoes from this company.  It has been a month and I still don't have them I inquired about them and they sent me a tracking link all the link gave me was that it had shipped it didn't tell me where it was last shipped to just that it had shipped.  So then I inquired back and they gave me a different link it's a chinese link and it asked for an item number. 

The company gave me a tracking so I put it in anyways then put in the number that it provides (I guess for security).  There is no record it gives me this instead, "Cannot find a suitable item".  That's all I have to track this package.  So I wrote them back and told them to either send me a new pair or give me my money back. I haven't heard anything back yet.  When it comes to inquiring or even getting answers from this company it is SO HARD!  I'm writing to tell all that you need not use this company for anything cause they are a rip off! 

Plus no offense to anyone of this nationality they are a Chinese company and I think that we have given enough money to them without them swindling us out of our hard earned money and then not giving us a straight answer when we ask where it is at. [continued below]....
.....  I tried to send them feed back, but since I was only going to give them 1 star, wouldn't you know it, it won't send the feedback.  Buy from American places where you can have a better chance of getting a straight answer and you don't have to guess if the item number is the tracking number.  Waste of time and waste of money for some really cute shoes.

This report was posted on Ripoff Report on 12/08/2011 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirectcom/internet/DinoDirectcom-Wholesale-and-affordable-internet-shopping-Central-Hong-Kong-Internet-806625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We will help

AUTHOR: Asce - (United States of America)

Dear customer,

With your order number which will not reveal any your private information, i will be able to help investigate your issue. And i am sure you have received responses since you had already contacted our service. Please do not worry, any damage or loss caused by us will be compensated fairly. 

Regards,
CS-Manager
DinoDirect

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#2 Author of original report

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AUTHOR: Ajah - (U.S.A.)

I have emailed you over and over, so I should not have to send you what info you are asking for and not over the internet for anyone to pick up and claim.  That's great that the rating worked for you, but when I try from 4 different computers to give a 1 it didn't work.  actually I didn't want to give you any stars.  I wish I saw all the other reports on your company before purchasing it would have saved me a lot of money.  So at this point I'm going to ask for a refund and I hope that the person who wrote about how you wouldn't answer about his refund was just a fluke because you guys are well on your way to a lawsuit. 
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#3 UPDATE Employee

You will get what you paid for

AUTHOR: Asce - (United States of America)

Dear honored customers,

On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us. 

I am not sure for now what cause the misunderstanding or misleading about the tracking number and item number. I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. 

All feedbacks from customers will be welcomed and collected for further reformation, No matter 1 star or 5 stars. I tried it just now and the 1 star comment was sent successfully. Maybe it is a webpage error, you can try again.

Otherwise, you can always contact us by the following 7*24 hours services.

Hotline: 650-265-1038 and 650-489-0224

Email: cs-center@dinodirect.com.

Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2  

Regards,

CS-Manager

DinoDirect
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