• Report: #759191

Complaint Review: DinoDirect.com

  • Submitted: Mon, August 01, 2011
  • Updated: Thu, November 03, 2011

  • Reported By: Succor — Crescent City California USA
DinoDirect.com
multiple Internet United States of America

DinoDirect.com mens pajamas: improper size Internet

*UPDATE Employee: DD cs phone number

*General Comment: my experience

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Wrong size pajamas arrived.  Attempted contacing: 2 Faxes +2 emails + leaving multiple telephone message ----------------- no responponse to all attempts contact

This report was posted on Ripoff Report on 08/01/2011 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/DinoDirectcom/internet/DinoDirectcom-mens-pajamas-improper-size-Internet-759191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

DD cs phone number

AUTHOR: Asce - (United States of America)

Dear Sir/Madam,

We sincerely apologize for all the trouble we caused and hope it doesn't inconvenience you too much.
Our cs phone number is 650-265-1038/650-489-0224. 

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/
For order complaints and disputes, please contact DinoDirect manager William at [email protected] we will reply your email within 24 hours.  

Regards,
Louis,CS-Manager
DinoDirect  
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#2 General Comment

my experience

AUTHOR: Asce - (United States of America)

I'm been buying from DD for a couple of time and so far so good. There are some items not available after check out which I understand why others customers not happy. However, my order is not kind of desperately need items, was a little bit disappointed but the customers service team are very helpful and prompt and I'm happy to swap other items and they offer free shipping to kind of compensate. Although some products are not top quality but still a good buy. I agreed DD cash coupon/voucher is really tricky to use, perhaps DD can improve the website a little to be a bit more user friendly. Over all I'm a happy return customers. 

 You should follow the link below and open a case (http://www.dinodirect.com/OpenACase), they will get back to you within one working day.
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