• Report: #943651

Complaint Review: Dinodirect

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  • Submitted: Wed, September 19, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: matt — Katoomba Other Australia
Dinodirect
Internet United States of America

Dinodirect This company never sent the original package, and after 3 months of complaints, they offered me a giftcard to the value of.. in which the giftcard did not work at all! I contacted customer service, Internet

*UPDATE Employee: Dinodirect wil help you

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As mentioned, i purchased a set of men's stone earrings from dinodirect, back in June. They never turned up at all. After 3 months of complaining to them, and them telling me it's lost in bad weather, i finally get told last week this item has been lost untraceable therefore we will offer you a giftcard to that value. When i get the email for the giftcard and go back to their site, the giftcard is not valid!

I contacted their customer service only to then be ignored. As i sat and waited for a reply via live chat, over 30 minutes went by with no reply, then i get, welcome to dinodirect.. i tell them my issue, then they disconnect me. I have lost out on quite alot of money, and people around the world need to know this company is bad news! Simply google "Dinodirect Scam" and look at all of the search results and websites of people around the world with similar problems!

This report was posted on Ripoff Report on 09/19/2012 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dinodirect/internet/Dinodirect-This-company-never-sent-the-original-package-and-after-3-months-of-complaints-943651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Dinodirect wil help you

AUTHOR: Asce - (United States of America)

Dear customer,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online.
Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem.
 Email: cs-center@dinodirect.com.
 Livehelp: http://www.dinodirect.com/customerhelp/?customtype=2 

Regards,
Dinodirect
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