• Report: #224405

Complaint Review: Dinovite

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  • Submitted: Fri, December 08, 2006
  • Updated: Sat, May 23, 2009

  • Reported By:Plano Texas
Dinovite
2305 Lemon Northcutt Road Dry Ridge, Kentucky U.S.A.

Dinovite ripoff money back guarantee not honored Dry Ridge Kentucky

* : Stellar company with stellar customer service

*Consumer Comment: They took care of me.

*REBUTTAL Owner of company: response

*Consumer Comment: Is her premise accurate?

*Consumer Comment: Is her premise accurate?

*Consumer Comment: Is her premise accurate?

*Consumer Comment: Is her premise accurate?

*REBUTTAL Owner of company: guarantee

*Consumer Comment: Ed from Dinovite...

*REBUTTAL Owner of company: 90 Day Money Back Guarantee and return policy

*REBUTTAL Owner of company: 90 Day Money Back Guarantee and return policy

*REBUTTAL Owner of company: 90 Day Money Back Guarantee and return policy

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My husband purchased a 5 lb. container of Dinovite for $59.00 after hearing a radio ad. We received the container and began feeding our two Sable Cockers the Dinovite food supplement. Within 48 hours we had to stop feeding the Dinovite because our pets are highly allergic to three ingredients contained in the Dinovite. I contacted Dinovite to return the food and get a refund. They insist you MUST FEED the Dinovite for 90 days BEFORE THEY WILL HONOR THE MONEY BACK GUARANTEE. If I continue to feed my dogs this crap,they may be dead in 90 days. Now I can't get any response from the owner. No phone call, no e-mail, no nothing. PET OWNERS BEWARE. IF YOU BUY DINOVITE AND YOU DON'T LIKE IT, YOU ARE OUT OF LUCK ON GETTING A REFUND OF ANY KIND. I CALL THAT A RIP-OFF.

Suzanne
Plano, Texas
U.S.A.

This report was posted on Ripoff Report on 12/08/2006 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dinovite/Dry-Ridge-Kentucky-41035/Dinovite-ripoff-money-back-guarantee-not-honored-Dry-Ridge-Kentucky-224405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 5Employee/Owner
Updates & Rebuttals

#1

Stellar company with stellar customer service

AUTHOR: Rtgal - (U.S.A.)

I ordered one product which didn't really work well for my dog. I found out later that my dog was actually eating a corn based diet (food for chickens not dogs) and that was why it wasn't working well.  Anyway, I sent back one product and exchanged it for another.  It was easy and the customer service reps worked with me to choose a better one fo rmy dog. 

Now he gets carnoyum and lickochops and he eats more meat in his food.  And, they even sent me a free tube of shampoo to try.  And they told me if it didn't work, I could sent it back.

But i won't be sending it back because my dog's hair is growing back on his belly and the base of his tail and he's not itching anymore.  The shampoo is excellent and my dog eats the supplements on his food no problem.

I think that you should be aware of your pets specific allergies before you feed him something.  Heck, if you knew that you pet was allergic to something, wouldn't you check the label before you bought something?  Anyway, my dog was "supposedly" allergic to kelp but i think that it was bunk cuz he's having no problems on the dinovite.


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#2 Consumer Comment

They took care of me.

AUTHOR: Intheatl - (U.S.A.)

I bought it for my 14 year old rescue hound who, frankly, was nearing the end of his time with me, I just wanted to believe that if I did something different I would have him longer. He died before the Dinovite arrived. When it did I called the number on the container not really knowing if they'd back it or not; they were very understanding. I returned it and was credited within a few days.

I'm looking to adopt another soon, so I'll likely order some more when I do.
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#3 REBUTTAL Owner of company

response

AUTHOR: Ed - (U.S.A.)

Ron,

Her husband purchased the 1 gallon (5 pound 13 oz) for 49.99 (59.49 with s&h). The 5 gallon is 29.5 pounds. I think this is where your confusion is. We issued the refund and credited their card.
Thanks,

Ed
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#4 Consumer Comment

Is her premise accurate?

AUTHOR: Ron - (U.S.A.)

Interesting. Ed, has the price of a 5-gallon pail really gone, in 8-9 months, from $59.00 (NOV/DEC 2006) to the current $194.99?

Ron
Round Rock, TX
U.S.A.
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#5 Consumer Comment

Is her premise accurate?

AUTHOR: Ron - (U.S.A.)

Interesting. Ed, has the price of a 5-gallon pail really gone, in 8-9 months, from $59.00 (NOV/DEC 2006) to the current $194.99?

Ron
Round Rock, TX
U.S.A.
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#6 Consumer Comment

Is her premise accurate?

AUTHOR: Ron - (U.S.A.)

Interesting. Ed, has the price of a 5-gallon pail really gone, in 8-9 months, from $59.00 (NOV/DEC 2006) to the current $194.99?

Ron
Round Rock, TX
U.S.A.
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#7 Consumer Comment

Is her premise accurate?

AUTHOR: Ron - (U.S.A.)

Interesting. Ed, has the price of a 5-gallon pail really gone, in 8-9 months, from $59.00 (NOV/DEC 2006) to the current $194.99?

Ron
Round Rock, TX
U.S.A.
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#8 REBUTTAL Owner of company

guarantee

AUTHOR: Ed - (U.S.A.)

Our company has never refused a refund whether the product was used for 1 day or 90 days. Our bottom line concern is customer satisfaction and their dog's well being.

As I stated earlier just send it back and we will issue a refund of the purchase price less shipping.
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#9 Consumer Comment

Ed from Dinovite...

AUTHOR: P - (U.S.A.)

You missed the point of the original poster - the dogs are allergic to the ingredients and feeding it for 90 days would probably kill them. The complaint was that your company REQUIRED the use of the product for 90 days before you would consider a refund - your own post supports the complaint.

"If, after using Dinovite for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address"

You have essentially told the original poster what they already knew - that the guarantee was void unless they fed the Dinovite for 90 days.
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#10 REBUTTAL Owner of company

90 Day Money Back Guarantee and return policy

AUTHOR: Ed - (U.S.A.)

Suzanne,

I'm sorry Dinovite did not work for your dog. I've not received any emails from you, it is possible you responded to an auto email, I don't check these.

I'm not sure why you have chosen to blast our company and product instead of just sending your order back and receiving your refund. There is no catch 22 just send it back and we will refund the purchase price less shipping.

I've posted our Guarantee and return policy below for your review and others reading this comment.

90 Day Money Back Guarantee

We are so confident that your dog will benefit from Dinovite that we invite you to use it for a full 90 days at no risk.

The bottom line is we want every dog to get a fair shake and we want all of our customers to be completely satisfied. That is why we encourage you to feed Dinovite for 90 days.

Use the recommended dosage and size container for your dog. Feed the Dinovite every day for 90 days to give your dog the time he needs to reap the benefits. If you are still not satisfied with Dinovite we will gladly refund your money (minus shipping).

Please don't rush to return the product before you have given your dog a chance to benefit! Feed it for 90 days.

*Please Note* Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.

---
Return Policy

If, after using Dinovite for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address. Please include a copy of your invoice with your return. Once we receive it, we will refund your money or credit you - which ever applies - minus shipping charges. It's that simple!

*Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.
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#11 REBUTTAL Owner of company

90 Day Money Back Guarantee and return policy

AUTHOR: Ed - (U.S.A.)

Suzanne,

I'm sorry Dinovite did not work for your dog. I've not received any emails from you, it is possible you responded to an auto email, I don't check these.

I'm not sure why you have chosen to blast our company and product instead of just sending your order back and receiving your refund. There is no catch 22 just send it back and we will refund the purchase price less shipping.

I've posted our Guarantee and return policy below for your review and others reading this comment.

90 Day Money Back Guarantee

We are so confident that your dog will benefit from Dinovite that we invite you to use it for a full 90 days at no risk.

The bottom line is we want every dog to get a fair shake and we want all of our customers to be completely satisfied. That is why we encourage you to feed Dinovite for 90 days.

Use the recommended dosage and size container for your dog. Feed the Dinovite every day for 90 days to give your dog the time he needs to reap the benefits. If you are still not satisfied with Dinovite we will gladly refund your money (minus shipping).

Please don't rush to return the product before you have given your dog a chance to benefit! Feed it for 90 days.

*Please Note* Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.

---
Return Policy

If, after using Dinovite for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address. Please include a copy of your invoice with your return. Once we receive it, we will refund your money or credit you - which ever applies - minus shipping charges. It's that simple!

*Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.
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#12 REBUTTAL Owner of company

90 Day Money Back Guarantee and return policy

AUTHOR: Ed - (U.S.A.)

Suzanne,

I'm sorry Dinovite did not work for your dog. I've not received any emails from you, it is possible you responded to an auto email, I don't check these.

I'm not sure why you have chosen to blast our company and product instead of just sending your order back and receiving your refund. There is no catch 22 just send it back and we will refund the purchase price less shipping.

I've posted our Guarantee and return policy below for your review and others reading this comment.

90 Day Money Back Guarantee

We are so confident that your dog will benefit from Dinovite that we invite you to use it for a full 90 days at no risk.

The bottom line is we want every dog to get a fair shake and we want all of our customers to be completely satisfied. That is why we encourage you to feed Dinovite for 90 days.

Use the recommended dosage and size container for your dog. Feed the Dinovite every day for 90 days to give your dog the time he needs to reap the benefits. If you are still not satisfied with Dinovite we will gladly refund your money (minus shipping).

Please don't rush to return the product before you have given your dog a chance to benefit! Feed it for 90 days.

*Please Note* Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.

---
Return Policy

If, after using Dinovite for 90 days, you are not satisfied just return it for a refund. You will need to return the container and the unused portion to our mailing address. Please include a copy of your invoice with your return. Once we receive it, we will refund your money or credit you - which ever applies - minus shipping charges. It's that simple!

*Our guarantee applies to your initial purchase, it does not apply to multiple purchases or multiple units. It is important to buy the right size container for your dog.
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