• Report: #447839

Complaint Review: DirecTV - DIRECTV ENTERPRISES, DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP INC.

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  • Submitted: Thu, April 30, 2009
  • Updated: Thu, May 14, 2009

  • Reported By:Crown Point Indiana
DirecTV - DIRECTV ENTERPRISES, DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP INC.
2230 E IMPERIAL HWY EL SEGUNDO, CA 90245 EL SEGUNDO, California U.S.A.
  • Phone: 310-964-5000
  • Web:
  • Category: Cable TV

DirecTV - DIRECTV ENTERPRISES - DIRECTV HOLDINGS - DIRECTV O - DIRECTV GROUP CONTACT AND COMPANY PROFILE INFORMATION EL SEGUNDOEL SEGUNDO California

*Consumer Comment: Directv Fraudulent Credit Card use

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First: www.RipoffReport.com ("ROR") is an online forum created to help keep consumers informed.

I would like to help with this task, informing consumers.

We went through the issue of moving out of state, you know those wonderful commercials "we move it so you don't have to", they tell you to leave your dish there and you take the receivers and remotes with you?

Our two year contract was up when relocated. Took the receivers and remotes and DirecTV was at the new home in the new state quicker than you can blink.

We shipped one reciever back. The company continued to bill us for four receivers, it's been over a year. We called them on numerious occassions and told them of this, we didn't think we would have to send them a certified/return reciept notification.......however, now it's clear that this company doesn't play by the rules and they only answer to their "shareholders", not the customer.

Do you think they gave us our money back for the receiver we shipped them? No. Do you think we'll ever see these monies for the year they billed us? No. Do you honestly think they care? No, they don't. They only care about the bottom line and answering to their shareholders, period.

We called to cancel our service and the rep was so nice, even offered us six months of free service! I told this young man that we were still waiting for our bill to reflect the correct amount of receivers, at which point the young man claimed he wasn't sure why the account was reflecting the four receivers. He also stated that his records didn't show our previous address and or service.....how convenient. I stood firm in having my service cancelled, then this nice rep moved to a more aggressive manner. I was told that our two year contract was not up, we had one more year...????? No, we were in our third year in a new state and the contact didn't have any language about a new contract starting up when you move after your first two year contract. He advised me that his records did not reflect the previous account, due to it being in another state. Long story short, he said we would be charged $XXX.XX amount for a early cancellation fee on the contract.

It's time to know where to direct consumer complaints with this company and be able to get results.

Did you know the FCC recently, February 9, 2009, gave DIRECTV Enterprises, LLC's application for a 17/24 GHz Broadcast Satellite Service space station to be operated at the 102.825 W.L. Orbit Location and their application was reinstated?

How much help do you think the consumer is going to get with any complaints with the FCC?

If you really want to know who you're dealing with, you need to know everything you can about the company.

To search a company, go to the state in which their HQ is located in, such as California.

Go/search California Secretary of State website:

http://kepler.sos.ca.gov/list.html

Put in the name of the company, are they a corporation? Are they a LLC?

The information displayed here is current as of "Apr 24, 2009" and is updated weekly. It is not a complete or certified record of the Limited Partnership or Limited Liability Company.

Example:

DirecTV has the following listed on file with the California Secretary of State:

DIRECTV ENTERPRISES, LLC
DIRECTV HOLDINGS LLC
DIRECTV O, LLC
DIRECTV OPERATIONS, LLC
THE DIRECTV GROUP, INC.


DIRECTV works closely with the FCC (Federal Communications Commision), you can copy and paste the following in your address bar to read the pdf document:

http://www.fcc.gov/Daily_Releases/Daily_Business/2009/db0209/DA-09-204A1.pdf

KEY EXECUTIVES - DirecTV Group Inc. (DTV):

http://investing.businessweek.com/research/stocks/people/people.asp?ric=DTV.O

Name Board Title Age
Chase Carey Chief Executive Officer, President, Director and Chairman of PanAmSat Corporation 54

John Malone Ph.D. Executive Chairman 67

Patrick Doyle Chief Financial Officer, Executive Vice President of Finance, Member of Proxy Committee and Member of Corporate Governance Committee 52

Michael W. Palkovic Executive Vice President of Operations 50

Bruce Churchill Executive Vice President, Chief Executive Officer of Directv Latin America LLC, President of Directv Latin America LLC and President of New Enterprises

My point in sharing this information, to help those of you who feel helpless with your concerns with your money.

Please take the time to check out the information, you can glean from it numbers, address, fax numbers, information about where the company is and is heading.....with your money.

Stockholders, that should be another research item to add to your list.

List of court filings:

http://dockets.justia.com/search?q=Directv+Enterprises+LLC

Katchus
Crown Point, Indiana
U.S.A.

Click here to read other Rip Off Reports on DirectTV

This report was posted on Ripoff Report on 04/30/2009 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV-DIRECTV-ENTERPRISES-DIRECTV-HOLDINGS-DIRECTV-O-DIRECTV-GROUP-INC/EL-SEGUNDO-California-90245/DirecTV-DIRECTV-ENTERPRISES-DIRECTV-HOLDINGS-DIRECTV-O-DIRECTV-GROUP-CONTACT-AND-447839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Directv Fraudulent Credit Card use

AUTHOR: George F Griepp - (U.S.A.)

DIRECTVs BBB initial response:

Company's Initial Response - Posted 05/12/2009
We regret to hear of any misunderstanding. When I contacted you by phone on May 10, 2009, you were unable to speak with me. I have not received a return call nor was I able to reach you when I called back on May 12, 2009. On July 5, 2006, you sent us an e-mail requesting one of your two accounts to be disconnected. We attempted to call you by phone in response to your request on July 11. When you called us back you mentioned wanting to keep costs low because you were going through a divorce and your daughter was leaving for college. We suggested reducing your programming instead of disconnecting the account and you stated you would consider this. We could only assume your service was satisfactory because we did not receive any further communication from you regarding this account until February 24, 2009. On February 24, you requested to disconnect the account and it was effective the following day. Due to the various ways DIRECTV makes your billing information and specific charges known (i.e. paper statements, E-billing options, directv.com, and customer support) we are unable to credit monthly charges older than 60 days. Respectfully, DIRECTV Office of the President
Initial Response Summary
Due to the various ways DIRECTV makes your billing information and specific charges known we are unable to credit monthly charges older than 60 days.



Thursday, May 14, 2009
In response to your reply above:
There is no misunderstanding, only a total failure of DIRECTV to follow my instructions, DIRECTVs claim of initiating an improper marketing call, DIRECTV fraudulently claiming to have talked to me, and DIRECTVs criminal removal of monies from my account.
When I received a call Sunday May 10, 2009, I explained to the woman who called (Lori? Loni?) that this was a bad time as we were on our way out to the veterinarians office with a sick puppy. She stated that she was off the next day but would call back. I have voice mail on both of my phones and I was NEVER left a message. I am still waiting for DIRECTV to call back. The history of DIRECTV's attempts to contact me has been an abject failure, even after I supply correct contact information.
My July 5, 2006 E-mail order should have resulted in the service being discontinued and ceased any further removal of monies from my account. DIRECTV could have simply replied to my E-mail with the offer of reduced programming and I would have replied affirming my order to disconnect on August 1, 2006.
On July 11, 2006 DIRECTV DID NOT call MY phone and I DID NOT ever call DIRECTV back regarding this account!
I NEVER had the conversation We suggested reducing your programming instead of disconnecting the account and you stated you would consider this.
I DID NOT talk to DIRECTV about this account after the initial E-mail of July 5, 2006 until February 24, 2009.
DIRECTV fraudulently noted authorization to continue removal of monies from my account by claiming to have talked to me. I DO NOT have a daughter and was divorced in June 2006!
DIRECTV should have NEVER called anyone in regards to this account! DIRECTV should have followed my initial instructions, disconnected services August 1, 2006, and discontinued removal of monies from my account.
After all, DIRECTV received a hefty fine for DIRECTVs telemarketing activities and, from my experience and information obtained from the Internet; I now am beginning to see why this occurred. I am one of many who complain about DIRECTV billing after a request for service to be disconnected is ignored and DIRECTV does not want to refund any amount of the fraudulent charges.
To summarize, DIRECTV criminally removed monies from my account for approximately 30 months and DIRECTVs defense is that I did not catch DIRECTV soon enough!
I e-mailed DIRECTV asking for one of my accounts to be disconnected.
DIRECTV failed to follow my instructions and did not disconnect.
DIRECTV claims to have initiated a marketing call to someone other than me who stated they would think about it
DIRECTV totally failed to contact the owner of the credit card and had NO authorization to continue removal of monies from my account.
DIRECTV continued to withdraw monies from my account after specific orders to disconnect and stop removal of monies from my account.
I assumed my order to DIRECTV was followed and that no further action was required on my part.
DIRECTV made a totally unauthorized call and assumed DIRECTV could continue billing.
I am still a DIRECTV customer, as I have been for many years, and am willing to accept a credit to my account for all the monies DIRECTV fraudulently obtained over those ~ 30 months.
DIRECTVs failure to issue me a credit will result in legal action against DIRECTV for DIRECTVs criminal actions and civil damages. I expect a reply agreeing to a full credit within fourteen days of this response or legal action will be instituted.
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