- Report: #928072
Report - Rebuttal - Arbitrate
Complaint Review: DirecTV
DirecTV2230 E. Imperial Hwy El Segundo, California United States of America
DirecTV Deceptive Sales Calls El Segundo California
I had to call them 3 or 4 times over the years to ask to be removed from the sales/marketing call list. Sometimes the service personnel were so poorly trained they didn't even know there was such a list but if I would call back I'd eventually get put back on the list for no marketing calls.
A few weeks back I got a call, the first thing the guy said was that this was not a sales call. They wanted to offer me movie packages for 10 bucks a month for 3 months. It was clearly stated that any time during the 3 months I could cancel, if I continued it would be normal price, but then if I canceled it would be pro-rated by the partial month. I was told there was no contract, but rather that this was a thank-you gift offer for being a long time customer(thus not really a sales call). I also would get NFL Sunday ticket at no price for reviewing the offer. This sounded too good to be true, so I asked about it twice.
When the bill came in sure enough, it had gone up 60 bucks. I was so mad that after 17 years I was ready to cancel on the spot and go with ATT. But then I was told that I was on a 1 year contract which the salesman had denied! Usually a contract is to cover the cost of an installation or expensive equipment, I received neither and never agreed to a term contract.
The first service contacts I talked to were extremely rude, they have a pretty bad bunch down there, must be the Atlanta center from their accent. I was told several false and contradictory things about the service just because their staff is so poorly trained. The Atlanta people treated me like I was a crook trying to get away with something.
After persisting I got to talk to a more reasonable employee who backed off all the charges but I still seem to be set at a base price higher than the old one for the same service. I'll wait a week and call them again, I want to see if the flag that says I'm on a contract was really removed. I really think I'll cancel to go with another provider. Every time I grab my remote control or see the DirecTV logo I feel like I need to take a shower.
This report was posted on Ripoff Report on 08/16/2012 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV/El-Segundo-California-90245/DirecTV-Deceptive-Sales-Calls-El-Segundo-California-928072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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