- Report: #1129865
Report - Rebuttal - Arbitrate
Complaint Review: DirecTV
DirecTV2230 E Imperial Hwy El Segundo, California USA
DirecTV RipOff El Segundo California
*Consumer Suggestion: You are wrong on many counts here...
*General Comment: Permission...
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I had been a subscriber to DirecTV for 4 years. When it came time to renew my contract last year, I did so. Then the problems ensued...
First, I have a 3D TV and the thing that sold me the most on Direct TV was that they had 4 3D stations. Within weeks of resigning, they discontinued use of 2 of those 3D stations, which left only 2 -- and one of those was a Pay-Per-View station (doesn't count; not part of my regular subscription package).
THEN, they stopped broadcasting the Weather Channel. (Really???) They substituted an very inferior weather channel, explaining that the Weather Channel had too many non-weather related programs and they felt this was a better choice. (Nice that they determine what I want to watch!)
THEN, I had some problems with syncing audio with video. They sent a repairman out, who replaced my dish and made some adjustments. That didn't work. And, they wanted to charge me for this service call, which I refused to agree to (after all, it IS their equipment; they should maintain it). The following day, they automatically enrolled me in a service contract (at additional cost) without my authorization. I immediately called them and cancelled that. Still had problems with the audio not syncing with the video -- right up until the day I finally cancelled their service.
Oh, but there is more: They advertise that you can schedule programs online to record on your home DVR. I tried that several times over a two-month time frame and each time, the programs failed to record. When I called to complain, their response was "We know it isn't working and we're trying to fix it." Really? Well, then don't make it available if you know it doesn't work!!!! And don't advertise that as a feature.
At that point, I decided I had had enough of their crappy service and cancelled my service. They sent me a box with return postage on it to return their equipment, which I did. They also told me I would be charged $270 for cancelling my contract. I enumerated all of the problems and concerns I had encountered (see above) and that I considered all of those "breach of contract" and I would not pay an early-termination fee. Furthermore, I told them that they no longer have authorization to use my credit card on file, which they took argument to.
The following day, I received an email saying my service had been cancelled. Yesterday, I received my charge card bill with a $270 charge from them, even after I told them -- and wrote in an email to them -- that they could not do that. They used my charge card illegally, without my permission!
I think this company excels in bad business practices and I would like to go on record as such. Never, never, never again would I consider using their services. And you shouldn't, either.
This report was posted on Ripoff Report on 03/11/2014 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV/El-Segundo-California-90245/DirecTV-RipOff-El-Segundo-California-1129865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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