- Report: #1060640
Report - Rebuttal - Arbitrate
Complaint Review: DirecTV
DirecTV Most expensive and most unreliable service Louisville Kentucky
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DirecTV is the most and most unreliable service I pay for each month.
For that reason, I am dropping all cable and satellite and television services. I will use a digitial converter box with an antenna. ANd I don;t have to pay anything to watch televsion again.
1) They charge s security deposit. Only to find out later, that is not refundable
2) I had over 32 service calls about my service not owkring (non storm/weather related). What they do is sell you another serivce and make you renew your contract for 2 more years.
3) Whenever it is inclement weather, I cannot get a signal. This is when you want TV the most.
4) WHen you have a significant complaint, they offer you a $200 gift card and make you start a new 2 year contract.
5) When there is a problem, they make you go through all of the repair steps before they will schedule a repair tech to come out and fix it.
6) When there is a problem, they come out replace defective equipment. This occurs approximately every two month since I've had my serive for 7 years.
7) Thye say they upgrade their services, but current customers do not get upgraded. So they services you pay for for start getting bad.
8) They offer a $29.95 a month service. But your service will not work until you rent a receiver. This cost starts at $6.00 a month per receiver.
Uttilmately, your service goes from an advertised$29.96 to over $50 a motnh because you need to rent receivers.
This is the most expensive and most unreliable service in your household. Theire customer service is also very poor. Good Luck !
This report was posted on Ripoff Report on 06/20/2013 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV/Louisville-Kentucky-40214/DirecTV-Most-expensive-and-most-unreliable-service-Louisville-Kentucky-1060640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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