- Report: #1037422
Report - Rebuttal - Arbitrate
Complaint Review: DirecTV
DirecTVInternet United States of America
DirecTV Cable/Internet services -- won't process refund , Internet
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Now it's January and I haven't received this check as yet. I call. The customer service woman says there isn't anything being processed. What?! She apologizes and nicely gets things going yet again. Whatever, fine. Now it's March... still no refund check. I call mid-March. I was kindly told that a "check" was mailed to a former address. I am mad. I told her that this was ridiculous, as I receive statements at my current address. She kindly gets this corrected and tells me a check will now be mailed to my correct address - she has cleared this with Finance. Now it's almost April. I call. Now I am told that no refund can be given, because it was already paid out to my credit card (the one I no longer have the corresponding account for and haven't for about a year or more, and the one I specifically instructed was NOT to be credited as I no longer was with that bank!). I was apologized to profusely but was told that I would have to go find the money myself, but they were very sorry. I demanded to speak to a manager, but he just told me the same thing. They told me there was no check sent. It was about to be processed when they realized that a refund had already been provided onto the cancelled credit card. To bad, too sad for me. The only thing is.... I've heard people at work telling the same story. What's the deal here?????? Fraud... skimming? Show me the money!!!! My money.
This report was posted on Ripoff Report on 03/23/2013 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV/internet/DirecTV-CableInternet-services-wont-process-refund-Internet-1037422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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