- Report: #1052986
Report - Rebuttal - Arbitrate
Complaint Review: DirecTV
DirecTV DirecTV is Deceiving and takes advantage of customers- Cancellation fee was reversed after dispute, a statement showed the reversed charges but now they changed their minds and rebilled the fees. Internet
*Author of original report: Re: Amazing...
*Author of original report: Re: Please
*Consumer Comment: Please
*General Comment: Amazing...
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My mother (76yrs old) has been introduced to this company in 2012 and decided to try it. Services began in july 2012. Her first month experience with their customer service was beyond horrible. She wanted out and so she cancelled their services. Later she received a bill of $828.00 of which included the box (that she returned in August 2012) and a cancellation fee of $416.00. We sent numerous letters and fax of dispute regarding their cancellation fee that she wasn't aware of. On December 16, 2012 her account was officially cancelled and she received a final statement for $243.00 with an Adjustment and Credit of $416.00 (their cancellation fee). My mother's actual remaining balance was for $203.00 and $40 was a "reconnection fee"- she only paid the $203.00 and did not authorize the $40 (naturally because she doesnt want to do business with them ever again)
BUT- DirecTV took the liberty to take that $40; unauthorized from my mothers bank account. Now she received a statement from DirecTV billing her for $376.99. May 22, 2013 I called thier 1-800-531-5000 and spoke to a representative that took the account info & complaints down / she called my mother; to make me an authorized user, she got the approval then later transfered me to a "Billing Speciallist". Once transfered to that department, that representative asked for my info and why im calling, later says that im not authorized on the account.
Later we got disconnected or maybe she just hung up? Who knows. I called my mom and conferenced DirecTV immediately and asked to be transfered to Billings. I needed to explain our situation all over again. Basically he told us that the person in the Financial department that credited the account could do such a thing because it was against their agreement. So that's when they decided to rebill my mom. I mentioned to him about how she never signed an agreement acknowledging about the cancellation fee and he said that the cancellation terms are stated on the website. ON THE WEBSITE!
My mom is not computer literate. He then says that at the time of install someone would have signed the tablet. I said my mom did not sign anything. He said that prior to install they asked that a 18 year old or older should be there for when the technician arrives. The person that was there to allow the tech on site for installation was our IMIGRANT relative! I said wouldnt you folks not ensure that the main account holder be the very one to sign off? He said no. He later said that the only thing that he can advise is that we should be more careful on what we are signing up for. Other than that, we are still responsible for the Cancellation fee and now that bill is 150 days over and will be sent to collections. This is unbelievable!
This report was posted on Ripoff Report on 05/22/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirecTV/internet/DirecTV-DirecTV-is-Deceiving-and-takes-advantage-of-customers-Cancellation-fee-was-rever-1052986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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