• Report: #169879

Complaint Review: DirecWay

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  • Submitted: Fri, December 30, 2005
  • Updated: Wed, January 25, 2006

  • Reported By:Kettle Falls Washington
DirecWay
11717 Exploration Lane Germantown, Maryland U.S.A.

DirecWay - Hughes Network Systems False Advertising Bait and Switch RIPOFF Germantown Maryland

*Consumer Comment: DirecWay reponse

*Consumer Comment: DirecWay reponse

*Consumer Comment: DirecWay reponse

*Consumer Comment: DirecWay reponse

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As of 30 December 2005, DirecWay advertises to its users that they can upgrade from Home (to Professional for $69.99/mo.

When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo.

Nowhere in any of their advertisements does it list such a requirement nor do any ads mention that other restrictions apply.

This is a blatent case of false advertising and/or bait and switch.

I have made copies of their web pages, both source and output, to prove that such advertisements were being made.

Thomas
Kettle Falls, Washington
U.S.A.

This report was posted on Ripoff Report on 12/30/2005 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirecWay/Germantown-Maryland-20876/DirecWay-Hughes-Network-Systems-False-Advertising-Bait-and-Switch-RIPOFF-Germantown-Mary-169879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

DirecWay reponse

AUTHOR: Thomas - (U.S.A.)

Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
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#2 Consumer Comment

DirecWay reponse

AUTHOR: Thomas - (U.S.A.)

Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
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#3 Consumer Comment

DirecWay reponse

AUTHOR: Thomas - (U.S.A.)

Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
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#4 Consumer Comment

DirecWay reponse

AUTHOR: Thomas - (U.S.A.)

Responding to a complaint from the BBB, they have changed their website to reflect that the $69.99/mo proce for Professional applies only to those who have DW7000.
Respond to this report!
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Report & Rebuttal
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