- Report: #830127
Report - Rebuttal - Arbitrate
Complaint Review: Direct Air
Direct Air1600 Oak Street, Suite B Myrtle Beach, South Carolina United States of America
Direct Air Direct Air of Myrtle Beach Flight cancellation, replacement flight never happend, no refund. Myrtle Beach, South Carolina
*Author of original report: Update
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After calling for 9 hours, and getting busy signal, we were finally told no plane was to be sent in to replace our cancelled flight, no refund given and could not get us on another flight until 3 days later, after our cruise had started.
No attempt was made to rebook us on another airline for a timely arrival to our destination. We purhased one way tickets on another, more reputable airline to make our cruise.
We were offered a voucher, which would only be good until April 12th as our tickets had been purchased in April 2011. We asked to have the vouchers extended and were refused. Refund was refused.
The return ticket we did use, flight arrived in Kalamazoo 45 minutes late. And selling coffee and water on-board for $1.00 each is absurd.
We will never fly Direct Air again, and are warning our friends and business partners about the poor customer service we experienced. Sometimes flying cheap isn't worth the grief.
This report was posted on Ripoff Report on 01/28/2012 06:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Air/Myrtle-Beach-South-Carolina-29577/Direct-Air-Direct-Air-of-Myrtle-Beach-Flight-cancellation-replacement-flight-never-happe-830127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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