• Report: #830127

Complaint Review: Direct Air

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  • Submitted: Sat, January 28, 2012
  • Updated: Wed, March 14, 2012

  • Reported By: Wanda — Internet United States of America
Direct Air
1600 Oak Street, Suite B Myrtle Beach, South Carolina United States of America

Direct Air Direct Air of Myrtle Beach Flight cancellation, replacement flight never happend, no refund. Myrtle Beach, South Carolina

*Author of original report: Update

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Flight of 13 Jan 12 to Punta Gorda, FL out of Kalamazoo abruptly cancelled 2 hours prior to departure due to weather. We were told entire flight would be rescheduled in 23-48 hours, new plane & crew to be assigned. We were to call in later in the day for revised flight confirmation. This would turn out to be a lie.

After calling for 9 hours, and getting busy signal, we were finally told no plane was to be sent in to replace our cancelled flight, no refund given and could not get us on another flight until 3 days later, after our cruise had started. 

No attempt was made to rebook us on another airline for a timely arrival to our destination. We purhased one way tickets on another, more reputable airline to make our cruise.  

We were offered a voucher, which would only be good until April 12th as our tickets had been purchased in April 2011. We asked to have the vouchers extended and were refused. Refund was refused. 

The return ticket we did use, flight arrived in Kalamazoo 45 minutes late.  And selling coffee and water on-board for $1.00 each is absurd.

We will never fly Direct Air again, and are warning our friends and business partners about the poor customer service we experienced. Sometimes flying cheap isn't worth the grief.

This report was posted on Ripoff Report on 01/28/2012 06:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Air/Myrtle-Beach-South-Carolina-29577/Direct-Air-Direct-Air-of-Myrtle-Beach-Flight-cancellation-replacement-flight-never-happe-830127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Wanda - (United States of America)

After filing a complaint with the FAA consumer protection division, FAA contacted Direct Air. We received our refund on 3/12/12.

Good thing we cashed our check immediately because Direct Air has now cancelled all flights due to "internal restructuring". Must have something to do with the unpaid gas bill noted on the news.
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