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  • Report: #727746

Complaint Review: Direct Alternatives

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  • Submitted: Tue, May 10, 2011
  • Updated: Thu, November 08, 2012

  • Reported By: Audrey — Lakeland Florida United States of America
Direct Alternatives
Portland, Maine United States of America

Direct Alternatives Weight Loss Program They charged my card for $79.90 after I cancelled a week after I received the Free trial that I also paid $7.95. When I cancelled, I specifically asked if I needed to pay for anything or return anythi Portland, Maine

*Consumer Comment: misunderstanding

*Consumer Comment: the recording was clear

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Direct Alternatives Weight Loss Program They charged my card for $79.90 after I
cancelled a week after I received the Free trial that I also paid
$7.95. When I cancelled, I specifically asked if I needed to pay for
anything or return anything and I was told no that my account would
never be charged other than the $7.95. I find out today that not only
did the tell me I had two choices, to keep the products and only be
charged $39.95 OR I can return the 3 bottles that I received for my Free
trial and pay for additional s & h and tracking so I can make sure
it gets there. None of this was ever told to me by their cancellation
dept employee and since they have my credit card, they charged my
account. What a rip off! When I asked for a supervisor, I was told there
isn't one. When I asked to talk to the owners so they would know that
this is not good business, they told me that I should have listen to the
recording when I ordered....horrendous business ethics.

This report was posted on Ripoff Report on 05/10/2011 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Alternatives/Portland-Maine-04112/Direct-Alternatives-Weight-Loss-Program-They-charged-my-card-for-7990-after-I-cancelled-727746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

misunderstanding

AUTHOR: bm207 - (United States of America)

It is not a FREE trial... It's a 30 day RISK FREE trial, Meaning a Try it before you buy it. You pay for the shipping to get the product to evaluate for 30 days, after 30 days your billed per bottle like it says on the Recording before putting debit/cc info into automated system. If customer is unsatisfied with product you need to call the company to cancel, get an RMA and return the product back within 30 days like it says on the tri-fold brochure thats sent with the product that clearly states all terms on conditions on the back of it.
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#2 Consumer Comment

the recording was clear

AUTHOR: Jade Lewis - (United States of America)

Hi
Maybe things have changed, but the recording was clear.  It said when I ordered that if I am not satisfied, I had to return the used and unused bottles but could keep the free gift.  It then said it would charge me $39.95 twice if I kept the free trail and $39.95 every two months til I cancelled.  It was very clear and though there was a push to join something else, I simply replied no and that was that.  Guess time will tell.
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