Direct Buy Warranty Total Lie Internet
Direct Buy Warranty is nothing but lairs and thieves. I brought my warranty in Feb. 2012 and was told that it covered everything (bumper to bumper) minus normal maintenance and that there was a zero dollar deductible. My family is low income and needed to get something in case the car broke down because we couldn't afford a repair bill of more than $100. We were told that it would be three months before the warranty went into effect. About a month after the warranty went into effect the alternator went out and the car developed an idle problem. I took my 2002 Mercury Sable the to local Ford dealership for repair. The service manager called Direct Buy and they told him that the repairs were not covered and that I would have to pay for any and all repairs to the tune of $1600. The service manager from Ford called me and informed me of what he was told. I was able to stop Ford before they started teardown on my car. I had to then beg the Ford dealership to give me my only car back because they wanted almost $200 just for diagnosis and I didn't have it.
My recent problem is my a/c compressor. It literally blow itself up from the inside outside. Come to find out, the guy that sold me the policy lied to me. It's not bumper to bumper. So, of course, the part is not covered. I've been trying to get someone with authority on the phone and have left numerous message with the promise that someone would call me back. No one has. Tomorrow morning, I feel sorry for the poor soul that answers the phone because they are going to get an ear full. I'm pissed. I just don't know what to do because I have no money and now no car.
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