My husband had just purchased a new home in January 2006. We were looking for Hunter Douglas wood blinds. We came to the show room and found the blinds that we where looking for on display in the show room. "Hunter Douglas Real Wood Blinds" When we tried to order the blinds, noone seemed to know the stock number or item number, after several days we were told that the blinds were discountinued the previous year.
We asked why the blinds where still on display if they where no longer available to the customer, and had not been available for a year, we got no response...However, they did removed them while we were present in the showroom. We returned about a week later to place an order for our sofa...What did we find? Those beautifully displayed cherry wood Hunter Douglas blinds that they can no longer deliver.
This time I asked a different Rep if those blinds where available and she said Yes, but when she showed me the blinds in the Hunter Douglas sample book, they where very different and not real wood. She kept insisting that they where the same, but it was so obvious that they where not.
The second issue:
We found a beautiful outdoor grill in their catalog. We went to the show room to order it and they could not find the item number at first, and then they came back and told us that it was not available for purchase and did not know why it was in the catalog.
The third issue:
We placed an order for our Sofa in January and was told that it would take approx. 6 to 8 weeks. We chose our fabric for the sofa and pillows...only to find out about 2 weeks later the fabric we chose from the show room was no longer availble and we had to come back in and choose something else. Again, I asked if the fabric had been discountinued why do they have it on display? Again, we got no response. We returned to the show room and picked out new fabric. About 5 months later we finally received our Sofa. Unfortunatley, the fabric on the pillows was not the same as the sample in their show room. When I called the office to inform them of the situation it took about 3 or 4 days before anyone got back to me. And when they finally did, we where told that all sales are final.
We tried to order "Hooker" bar stools from the catalog in the showroom. Come to find out later...that Hooker discontinued its relationship with Direct Buy. Again, why have these items displayed or catalogs available if you cannot truely order the item?