Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at DirectBuyHELP@directbuy.com
Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction. Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Direct Buy - UCC Total Home False Advertisements Deceptions & Misrepresentations Complete SCAM! Ripoff Fort Worth Texas
My wife and I joined Direct Buy in Nov. 2005 and paid $4487 for this membership. Let me say, during all this time, we have not bought a single item from them because they are NOT cheaper than retail companies, as they've claimed to be.
Each time we found an item of interest, we would go to their website (which is a joke) and do some price comparisons. The results were always the same. Direct Buy prices were higher and this wasn't even including their service or shipping fees.
Another complaint we have with Direct Buy is their website. Whoever created this website did not know what they are doing. Their website is NOT user friendly. It takes forever to find an item, if you can find it at all. There have been MANY times we gave up in frustration because we could not get the search feature to cooperate or find what we were seeking for. Talk about wasted time and efforts.
Direct Buy lures you in with their infomercials and tours. In these tours, they go on and on telling you how much money you would be saving if you were a Direct Buy member. They offer price comparisons between Direct Buy member's prices vs. retail companies' prices. They continually tell you by being a Direct Buy member, you would save A LOT of money than buying through these "middlemen" (retail companies).
Take it from us... DON'T BELIEVE IT!! Because it's not true.
We had such high hopes when we joined with Direct Buy in 2005. We joined this company to save money. As it turned out, it would cost us more to use Direct Buy's services than to do it on our own.
We have emailed Direct Buy expressing our dissatisfaction with their services. Because we have not bought a single item from Direct Buy and because of their deception, false advertisements, and misrepresentations, we are requesting a full refund.
If they fail to cooperate, we will go to the Better Business Bureau and Attorney General. We wanted to give them a chance first before proceeding to the next step. Only time will tell.
We are offering this information to others to prevent this costly mistake. We hope we have succeeded.