- Report: #173188
Report - Rebuttal - Arbitrate
Complaint Review: Direct Buy
Direct Buy9143 Philips Hwy.Suitte 550 Jacksonville, Florida United States of America
Direct Buy ripoff of overcharging, and taking over three months at a time to refund moneys for returns and overcharges Jacksonville Florida
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WE returned a Washer,& a broken cabinet, in Sept.05; it is now 1-24-06. We still have not recieved those moneys and are paying interest on some of them.
We were also charged twice for installation on kitchen cabinets we ordered on 9-13-05.we did not realize this until we went to install them the first week of Jan.06. The amount $509 when we notified them 2 weeks ago was supposed to be credited back to our credit card. It has still not been done, and on the 1-24-06 we were told that a check for all of these things is sitting on Rebecca's desk waiting for the owners signature.
These things all come to around aprox. $1500 Dollars without taking into account the interest we have been paying for 3 and now 4 months on $1,000. No one has offered to pay us that either.
Every time we speak with anyone there we get a run around , and still have to pay for whatever we order even though they have more than enough money that they owe us to cover the cost of it. I really do not know what to do at this point. I just wish the Direct Buy Company would revoke this franchise, and sell it to someone else.
Claudia St. Aug., Florida
This report was posted on Ripoff Report on 01/25/2006 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Buy/Jacksonville-Florida-32250/Direct-Buy-ripoff-of-overcharging-and-taking-over-three-months-at-a-time-to-refund-moneys-173188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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