• Report: #165700

Complaint Review: Direct Buy

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  • Submitted: Wed, November 23, 2005
  • Updated: Wed, August 22, 2012

  • Reported By:Spokane Washington
Direct Buy
10102 E Knox Ste 350 Spokane, Washington United States of America

Direct Buy ripoff, dishonest, no call back, expensive Spokane Washington

*Consumer Comment: Direct Buy Rip Off

*Author of original report: Money Back!!!

*Author of original report: Surprise.... Surprise....

*Author of original report: Surprise.... Surprise....

*Author of original report: Surprise.... Surprise....

*Author of original report: Surprise.... Surprise....

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Well where do I start??? Joined this company thinking it was going to be the cat's meow to saving money. I am building my home and was talked into doing this "Direct Buy thing".

My first purchase was a bedroom set by Ashley and boy was I saving a lot of money until the shipping and handling came! I saved a woping $250 and had to wait 5 weeks for it to be shipped!

My next adventure was with the cabinets. I had my cabinets designed with Direct Buy and they were very well priced until I added another foot of cabinet heighth and it doubled! The cabinet guy would not return emails or give suggestions. But low and behold I took the cabinet plan to a competitor and they were 10% lower! I was told "was it apples to apples comparison?"

How do you get the exact cabinet from 2 different manufactures? They were the same wood, design, and thickness with the same guides. After speaking with Joe, the director of marketing, he said he was going to do some "investigating" for me and that where members really save is on big ticket items??? Big ticket items??? What is more big ticket than cabinets and bedroom sets :)

I then priced out my appliances. Hmmmm.... I would save a woping $125 and wait 6-8 weeks for shipment. Joe also stated that he would call me back the next day, Friday 11/11 to see if he could get my $$ back for my membership. No Call... Suprise.

I since have left 6 messages for him and for the owner Ron Culley. I left another message today 11/23 for Ron and Gina told me that he would not call me back?? I told he I would come there to talk to him and she said if I came in and demanded to talk to someone, she would call the police??? What a company... Do you think they experience this often??? I would be willing to bet.

If anyone in Spokane or out there for that matter would be willing to start a class action suit.... IM IN!!!!

Ryan Spokane, Washington
U.S.A.

This report was posted on Ripoff Report on 11/23/2005 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Buy/Spokane-Washington-99206/Direct-Buy-ripoff-dishonest-no-call-back-expensive-Spokane-Washington-165700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Direct Buy Rip Off

AUTHOR: Deborah - (U.S.A.)

How did you get a refund from Direct Buy? i joined and was mislead about a product that I need for my business. I requested a cancellation of my membership and the owner of the franchise said that the membership cannot be cancelled.
Disgusted in Alabama,
Deborah

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Author of original report

Money Back!!!

AUTHOR: Ryan - (U.S.A.)

Well I got my refund of the $3900 - $800 cabinet design fee :) whatever that is, but bottom line is they gave me my money back for my membership.
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#3 Author of original report

Surprise.... Surprise....

AUTHOR: Ryan - (U.S.A.)

UPDATE!!! Ordered a water dispenser from Avanti on 10/21/2005 and was supposed to ship 11/19/2005, no shipment. Called and was updated to 11/26/2005 ship date.... no call I called again updated to a 12/5/2005 ship date??? No one called me to tell me this and they just expected me to wait. Paid higher shipping because fuel costs were "so high" and now back down, no refund or partial refund. It is the "manufacturers fault not ours". All I would want is a phone call if it is delayed, not me calling.... Boy what next??.....
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#4 Author of original report

Surprise.... Surprise....

AUTHOR: Ryan - (U.S.A.)

UPDATE!!! Ordered a water dispenser from Avanti on 10/21/2005 and was supposed to ship 11/19/2005, no shipment. Called and was updated to 11/26/2005 ship date.... no call I called again updated to a 12/5/2005 ship date??? No one called me to tell me this and they just expected me to wait. Paid higher shipping because fuel costs were "so high" and now back down, no refund or partial refund. It is the "manufacturers fault not ours". All I would want is a phone call if it is delayed, not me calling.... Boy what next??.....
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#5 Author of original report

Surprise.... Surprise....

AUTHOR: Ryan - (U.S.A.)

UPDATE!!! Ordered a water dispenser from Avanti on 10/21/2005 and was supposed to ship 11/19/2005, no shipment. Called and was updated to 11/26/2005 ship date.... no call I called again updated to a 12/5/2005 ship date??? No one called me to tell me this and they just expected me to wait. Paid higher shipping because fuel costs were "so high" and now back down, no refund or partial refund. It is the "manufacturers fault not ours". All I would want is a phone call if it is delayed, not me calling.... Boy what next??.....
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#6 Author of original report

Surprise.... Surprise....

AUTHOR: Ryan - (U.S.A.)

UPDATE!!! Ordered a water dispenser from Avanti on 10/21/2005 and was supposed to ship 11/19/2005, no shipment. Called and was updated to 11/26/2005 ship date.... no call I called again updated to a 12/5/2005 ship date??? No one called me to tell me this and they just expected me to wait. Paid higher shipping because fuel costs were "so high" and now back down, no refund or partial refund. It is the "manufacturers fault not ours". All I would want is a phone call if it is delayed, not me calling.... Boy what next??.....
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