• Report: #112915

Complaint Review: Direct Buy

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  • Submitted: Thu, October 14, 2004
  • Updated: Tue, June 14, 2011

  • Reported By:Kent Ohio
Direct Buy
3475 Forest Lake Dr. Uniontown, Ohio United States of America

Direct Buy UCC Total Home, United Consumers Club Was lied to during sales presentation and told we could purchase cabinets at 40-60% off retail Uniontown Ohio

*Consumer Suggestion: The Direct Buy program works... but not for everyone

*Consumer Suggestion: The Direct Buy program works... but not for everyone

*Consumer Suggestion: The Direct Buy program works... but not for everyone

*Consumer Suggestion: The Direct Buy program works... but not for everyone

*Consumer Comment: 71% off MSRP, are you for real!

*Consumer Comment: 71% off MSRP, are you for real!

*Consumer Comment: I completely disagree with the fraud claim

*Consumer Comment: it is a rip off

*Consumer Comment: direct buy scams

*Consumer Comment: I am a member of Direct Buy

*Author of original report: I GOT MY REFUND ON NOV. 11!!!

*Consumer Comment: Get Real tired of seeing buyers remorse

*Consumer Comment: Get Real tired of seeing buyers remorse

*Consumer Comment: Get Real tired of seeing buyers remorse

*Consumer Comment: Get Real tired of seeing buyers remorse

*Consumer Comment: I am making some progress . . . slowly

*Consumer Comment: Now do your Part

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I attended the sales presentation and niavely believed everything I was told. I plunked down a bunch of money believing that we would save thousands of dollars when we were ready to purchase kitchen and bath cabinets. When I started to research cabinets, I discovered the horrible truth! I could go to my local hardware store and get the exact same discounts on the same brands of cabinets (and also have additional choices of companies that Direct Buy doesn't have).

At first, I felt helpless, but then I found the Ohio Revised Code, this web site and several other places that helped me to realize that I could fight back. I have sent a letter requesting a full refund, and will continue to pursue this until I get my money back. The salesperson has called me back and asked "why I had waited so long" - - because I just figured out this scam, that's why.

I wanted so much for this to be true that I even went against my husbands wishes and signed/paid for this "membership" without him. I'm so happy to have found this site and realized that others have also been duped. I don't care if the contract says "non-refundable" - when you lie to get someone to sign a contract, the contract itself is not worth anything.

Paula Kent, Ohio
U.S.A.

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This report was posted on Ripoff Report on 10/14/2004 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Buy/Uniontown-Ohio-44685/Direct-Buy-UCC-Total-Home-United-Consumers-Club-Was-lied-to-during-sales-presentation-and-112915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

The Direct Buy program works... but not for everyone

AUTHOR: Pharma77 - (U.S.A.)

Dave in Illinois - Your points are well taken but, obviously, in many areas of the country, all of the independent kitchen cabinet dealers don't offer quite the same deals as you do.
I am a Direct Buy member and was lucky enough to join the program several years ago, when it was UCC. We were lucky that our membership was only $1300, and we pay about $100 per year now. At that time, they sold some exceptional carpeting and professional exercise equipment that was discounted thousands of dollars compared to the lowest retail (and online) quotes I got... and believe me, I don't like the sales pitch presentation, but have been very happy with the service they offer, as a member.
Getting back to kitchens - your points are valid in so much that Direct Buy members aren't really saving 65-72% on kitchen cabinets, because (as you mentioned) no dealer charges "list price". But let's not just blame Direct Buy here - this is an industry situation (and not just the retail industry). You have to ask... why do the manufacturers even have these ridiculous list prices? Well, as you will know, it's and to "protect" their distributors and hide real pricing from the public domain. So, everyone is to blame here, not just Direct Buy... and it does provide a retailer (if they wish) to try and charge an outrageous price to an unsuspecting customer. I've seen it first hand, not with kitchen cabinets, but with bar / rec-room furniture. This "misleading info" of the Direct Buy sales pitch could be stopped with the cooperation from the manufacturers (providing real prices), but that could really mess up their regular distribution business, like your business.
In any event, we built a new house and moved in about 4 months ago - and our kitchen was a big part of our home design. I had my kitchen priced at Direct Buy, using 3 of the brands they offered. I found a few local independent kitchen cabinet dealers that offered the same cabinets (although, in some cases you have to do a lot of research to figure out what brand names are actually the same manufacturer). It turns out that there aren't actually that many true kitchen cabinet manufacturers - and most of them offer several identical versions of their products, to selected dealers, under various brand names. In any event, I was able to compare apples-to-apples, and Direct Buy was the cheapest for all 3 manufacturers, compared to the 3 independent dealers, and the savings were significant, for identical cabinets and design. Sure, it wasn't 65% cheaper - and I wasn't stupid enough to expect it to be, but in 2 cases it was about 28% cheaper and in the other case it was about 21% cheaper. It also turned out for one of the "apples-to-apples" comparisons I made, that the independent dealer was quoting a downgraded version of the cabinet and I would of needed to "upgrade" fees things like full extension drawers, soft-close drawers, and thicker plywood cabinet construction... so my savings would have actually been a little more because the Direct Buy quote included those so-called "upgrades" in their price already.
But my point is - where I live, the independent dealer prices were competitive between themselves I'd estimate probably 50-55% off "list price".... but not 65-72% off list, like Direct Buy was... and that additional saving is significant when you're dealing with $30,000+ list prices (do the math, 52% off $30,000 is a $14400 price, and 69% off $30,000 is a $9300 price - I'd prefer to have that $5100 than give it to a retailer, and that was one of the pricing situations I experienced)
You're right about the Direct Buy commercial - I find it hard to believe that somebody saved $30,000 on their cabinet package compared to the true retail pricing, but it's certainly possible to save $5000+ on a good sized kitchen cabinet package.
Maybe it's not like that everywhere in the country, but it was in my area.
Look - the fact is, Direct Buy is a buying group. That means, like any buying group in any industry that you pay to be a part of, you need to buy product and spend a lot of money to save a good sum of money. It's easy for me to say, because my membership was very cheap, compared to what it costs now, but there are hundreds of more suppliers available now.
My parting advice would be this: don't join Direct Buy unless you're going to be making some significant purchases over the next several years. It'll be difficult to make up your membership fee by making only a few purchases. Understand that this is a buying group... which (as the name suggests) means you have to buy to save. Not everything is a great deal, but there are a few great deals, there are some good deals and there are some minimal savings. I've even seen things that can cost slightly more through Direct Buy than online reselling. But be smart, don't believe everything your told by any (and I mean any) sales person for anything, and don't join unless you're going to spend. But if you spend, the system has merit.
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#2 Consumer Suggestion

The Direct Buy program works... but not for everyone

AUTHOR: Pharma77 - (U.S.A.)

Dave in Illinois - Your points are well taken but, obviously, in many areas of the country, all of the independent kitchen cabinet dealers don't offer quite the same deals as you do.
I am a Direct Buy member and was lucky enough to join the program several years ago, when it was UCC. We were lucky that our membership was only $1300, and we pay about $100 per year now. At that time, they sold some exceptional carpeting and professional exercise equipment that was discounted thousands of dollars compared to the lowest retail (and online) quotes I got... and believe me, I don't like the sales pitch presentation, but have been very happy with the service they offer, as a member.
Getting back to kitchens - your points are valid in so much that Direct Buy members aren't really saving 65-72% on kitchen cabinets, because (as you mentioned) no dealer charges "list price". But let's not just blame Direct Buy here - this is an industry situation (and not just the retail industry). You have to ask... why do the manufacturers even have these ridiculous list prices? Well, as you will know, it's and to "protect" their distributors and hide real pricing from the public domain. So, everyone is to blame here, not just Direct Buy... and it does provide a retailer (if they wish) to try and charge an outrageous price to an unsuspecting customer. I've seen it first hand, not with kitchen cabinets, but with bar / rec-room furniture. This "misleading info" of the Direct Buy sales pitch could be stopped with the cooperation from the manufacturers (providing real prices), but that could really mess up their regular distribution business, like your business.
In any event, we built a new house and moved in about 4 months ago - and our kitchen was a big part of our home design. I had my kitchen priced at Direct Buy, using 3 of the brands they offered. I found a few local independent kitchen cabinet dealers that offered the same cabinets (although, in some cases you have to do a lot of research to figure out what brand names are actually the same manufacturer). It turns out that there aren't actually that many true kitchen cabinet manufacturers - and most of them offer several identical versions of their products, to selected dealers, under various brand names. In any event, I was able to compare apples-to-apples, and Direct Buy was the cheapest for all 3 manufacturers, compared to the 3 independent dealers, and the savings were significant, for identical cabinets and design. Sure, it wasn't 65% cheaper - and I wasn't stupid enough to expect it to be, but in 2 cases it was about 28% cheaper and in the other case it was about 21% cheaper. It also turned out for one of the "apples-to-apples" comparisons I made, that the independent dealer was quoting a downgraded version of the cabinet and I would of needed to "upgrade" fees things like full extension drawers, soft-close drawers, and thicker plywood cabinet construction... so my savings would have actually been a little more because the Direct Buy quote included those so-called "upgrades" in their price already.
But my point is - where I live, the independent dealer prices were competitive between themselves I'd estimate probably 50-55% off "list price".... but not 65-72% off list, like Direct Buy was... and that additional saving is significant when you're dealing with $30,000+ list prices (do the math, 52% off $30,000 is a $14400 price, and 69% off $30,000 is a $9300 price - I'd prefer to have that $5100 than give it to a retailer, and that was one of the pricing situations I experienced)
You're right about the Direct Buy commercial - I find it hard to believe that somebody saved $30,000 on their cabinet package compared to the true retail pricing, but it's certainly possible to save $5000+ on a good sized kitchen cabinet package.
Maybe it's not like that everywhere in the country, but it was in my area.
Look - the fact is, Direct Buy is a buying group. That means, like any buying group in any industry that you pay to be a part of, you need to buy product and spend a lot of money to save a good sum of money. It's easy for me to say, because my membership was very cheap, compared to what it costs now, but there are hundreds of more suppliers available now.
My parting advice would be this: don't join Direct Buy unless you're going to be making some significant purchases over the next several years. It'll be difficult to make up your membership fee by making only a few purchases. Understand that this is a buying group... which (as the name suggests) means you have to buy to save. Not everything is a great deal, but there are a few great deals, there are some good deals and there are some minimal savings. I've even seen things that can cost slightly more through Direct Buy than online reselling. But be smart, don't believe everything your told by any (and I mean any) sales person for anything, and don't join unless you're going to spend. But if you spend, the system has merit.
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#3 Consumer Suggestion

The Direct Buy program works... but not for everyone

AUTHOR: Pharma77 - (U.S.A.)

Dave in Illinois - Your points are well taken but, obviously, in many areas of the country, all of the independent kitchen cabinet dealers don't offer quite the same deals as you do.
I am a Direct Buy member and was lucky enough to join the program several years ago, when it was UCC. We were lucky that our membership was only $1300, and we pay about $100 per year now. At that time, they sold some exceptional carpeting and professional exercise equipment that was discounted thousands of dollars compared to the lowest retail (and online) quotes I got... and believe me, I don't like the sales pitch presentation, but have been very happy with the service they offer, as a member.
Getting back to kitchens - your points are valid in so much that Direct Buy members aren't really saving 65-72% on kitchen cabinets, because (as you mentioned) no dealer charges "list price". But let's not just blame Direct Buy here - this is an industry situation (and not just the retail industry). You have to ask... why do the manufacturers even have these ridiculous list prices? Well, as you will know, it's and to "protect" their distributors and hide real pricing from the public domain. So, everyone is to blame here, not just Direct Buy... and it does provide a retailer (if they wish) to try and charge an outrageous price to an unsuspecting customer. I've seen it first hand, not with kitchen cabinets, but with bar / rec-room furniture. This "misleading info" of the Direct Buy sales pitch could be stopped with the cooperation from the manufacturers (providing real prices), but that could really mess up their regular distribution business, like your business.
In any event, we built a new house and moved in about 4 months ago - and our kitchen was a big part of our home design. I had my kitchen priced at Direct Buy, using 3 of the brands they offered. I found a few local independent kitchen cabinet dealers that offered the same cabinets (although, in some cases you have to do a lot of research to figure out what brand names are actually the same manufacturer). It turns out that there aren't actually that many true kitchen cabinet manufacturers - and most of them offer several identical versions of their products, to selected dealers, under various brand names. In any event, I was able to compare apples-to-apples, and Direct Buy was the cheapest for all 3 manufacturers, compared to the 3 independent dealers, and the savings were significant, for identical cabinets and design. Sure, it wasn't 65% cheaper - and I wasn't stupid enough to expect it to be, but in 2 cases it was about 28% cheaper and in the other case it was about 21% cheaper. It also turned out for one of the "apples-to-apples" comparisons I made, that the independent dealer was quoting a downgraded version of the cabinet and I would of needed to "upgrade" fees things like full extension drawers, soft-close drawers, and thicker plywood cabinet construction... so my savings would have actually been a little more because the Direct Buy quote included those so-called "upgrades" in their price already.
But my point is - where I live, the independent dealer prices were competitive between themselves I'd estimate probably 50-55% off "list price".... but not 65-72% off list, like Direct Buy was... and that additional saving is significant when you're dealing with $30,000+ list prices (do the math, 52% off $30,000 is a $14400 price, and 69% off $30,000 is a $9300 price - I'd prefer to have that $5100 than give it to a retailer, and that was one of the pricing situations I experienced)
You're right about the Direct Buy commercial - I find it hard to believe that somebody saved $30,000 on their cabinet package compared to the true retail pricing, but it's certainly possible to save $5000+ on a good sized kitchen cabinet package.
Maybe it's not like that everywhere in the country, but it was in my area.
Look - the fact is, Direct Buy is a buying group. That means, like any buying group in any industry that you pay to be a part of, you need to buy product and spend a lot of money to save a good sum of money. It's easy for me to say, because my membership was very cheap, compared to what it costs now, but there are hundreds of more suppliers available now.
My parting advice would be this: don't join Direct Buy unless you're going to be making some significant purchases over the next several years. It'll be difficult to make up your membership fee by making only a few purchases. Understand that this is a buying group... which (as the name suggests) means you have to buy to save. Not everything is a great deal, but there are a few great deals, there are some good deals and there are some minimal savings. I've even seen things that can cost slightly more through Direct Buy than online reselling. But be smart, don't believe everything your told by any (and I mean any) sales person for anything, and don't join unless you're going to spend. But if you spend, the system has merit.
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#4 Consumer Suggestion

The Direct Buy program works... but not for everyone

AUTHOR: Pharma77 - (U.S.A.)

Dave in Illinois - Your points are well taken but, obviously, in many areas of the country, all of the independent kitchen cabinet dealers don't offer quite the same deals as you do.
I am a Direct Buy member and was lucky enough to join the program several years ago, when it was UCC. We were lucky that our membership was only $1300, and we pay about $100 per year now. At that time, they sold some exceptional carpeting and professional exercise equipment that was discounted thousands of dollars compared to the lowest retail (and online) quotes I got... and believe me, I don't like the sales pitch presentation, but have been very happy with the service they offer, as a member.
Getting back to kitchens - your points are valid in so much that Direct Buy members aren't really saving 65-72% on kitchen cabinets, because (as you mentioned) no dealer charges "list price". But let's not just blame Direct Buy here - this is an industry situation (and not just the retail industry). You have to ask... why do the manufacturers even have these ridiculous list prices? Well, as you will know, it's and to "protect" their distributors and hide real pricing from the public domain. So, everyone is to blame here, not just Direct Buy... and it does provide a retailer (if they wish) to try and charge an outrageous price to an unsuspecting customer. I've seen it first hand, not with kitchen cabinets, but with bar / rec-room furniture. This "misleading info" of the Direct Buy sales pitch could be stopped with the cooperation from the manufacturers (providing real prices), but that could really mess up their regular distribution business, like your business.
In any event, we built a new house and moved in about 4 months ago - and our kitchen was a big part of our home design. I had my kitchen priced at Direct Buy, using 3 of the brands they offered. I found a few local independent kitchen cabinet dealers that offered the same cabinets (although, in some cases you have to do a lot of research to figure out what brand names are actually the same manufacturer). It turns out that there aren't actually that many true kitchen cabinet manufacturers - and most of them offer several identical versions of their products, to selected dealers, under various brand names. In any event, I was able to compare apples-to-apples, and Direct Buy was the cheapest for all 3 manufacturers, compared to the 3 independent dealers, and the savings were significant, for identical cabinets and design. Sure, it wasn't 65% cheaper - and I wasn't stupid enough to expect it to be, but in 2 cases it was about 28% cheaper and in the other case it was about 21% cheaper. It also turned out for one of the "apples-to-apples" comparisons I made, that the independent dealer was quoting a downgraded version of the cabinet and I would of needed to "upgrade" fees things like full extension drawers, soft-close drawers, and thicker plywood cabinet construction... so my savings would have actually been a little more because the Direct Buy quote included those so-called "upgrades" in their price already.
But my point is - where I live, the independent dealer prices were competitive between themselves I'd estimate probably 50-55% off "list price".... but not 65-72% off list, like Direct Buy was... and that additional saving is significant when you're dealing with $30,000+ list prices (do the math, 52% off $30,000 is a $14400 price, and 69% off $30,000 is a $9300 price - I'd prefer to have that $5100 than give it to a retailer, and that was one of the pricing situations I experienced)
You're right about the Direct Buy commercial - I find it hard to believe that somebody saved $30,000 on their cabinet package compared to the true retail pricing, but it's certainly possible to save $5000+ on a good sized kitchen cabinet package.
Maybe it's not like that everywhere in the country, but it was in my area.
Look - the fact is, Direct Buy is a buying group. That means, like any buying group in any industry that you pay to be a part of, you need to buy product and spend a lot of money to save a good sum of money. It's easy for me to say, because my membership was very cheap, compared to what it costs now, but there are hundreds of more suppliers available now.
My parting advice would be this: don't join Direct Buy unless you're going to be making some significant purchases over the next several years. It'll be difficult to make up your membership fee by making only a few purchases. Understand that this is a buying group... which (as the name suggests) means you have to buy to save. Not everything is a great deal, but there are a few great deals, there are some good deals and there are some minimal savings. I've even seen things that can cost slightly more through Direct Buy than online reselling. But be smart, don't believe everything your told by any (and I mean any) sales person for anything, and don't join unless you're going to spend. But if you spend, the system has merit.
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#5 Consumer Comment

71% off MSRP, are you for real!

AUTHOR: Dave - (U.S.A.)

Even though this is an old post, I just had to respond to the last rebuttal by Dave from Ohio. The discount you are referring to is offered by just about every Independent Cabinet Dealer or Home Center in existence. There is not one company out there that I am aware of that sells cabinets for anything short of a 55% discount. NO ONE PAYS MSRP OR EVEN CLOSE! And the MSRP varies from manufacturer to manufacturer. You saved nothing! Especially after you add in those membership fees! WOW! How do I know this, because I am an independent cabinet dealer who sells one of the same brands (DIAMOND) that Direct Buy sells and I have received complaints from Direct Buy through our Manufacturers rep that we are undercutting their prices. I can not speak for the other items they sell, but there cabinet pricing and the ads they run on TV are very misleading. Apples to Apples, there is no way Direct Buy is going to offer you 60,000 in cabinets for 32,000, but if you come to my showroom, I can definetely show you one line that is 60,000 and one line that is 30,000 for the same layout and I'll also show you why one line (CUSTOM) is 60,000 and one line (STANDARD/STOCK) is 30,000.....it's common sense. Dave, I hate to tell ya, but wake up and smell the coffee, you were only led to believe you saved money when in fact you could have gone to a number of Kitchen Designers in your area, paid a similar price for the same level of prodcut and received a higher level of service than any Direct Buy will ever give you. The only thing I can say that Direct Buys does well, is there marketing. I have to say though, after reviewing this site, I was stunned at the number of complaints filed against Direct Buy??? Almost seems like a crime.
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#6 Consumer Comment

71% off MSRP, are you for real!

AUTHOR: Dave - (U.S.A.)

Even though this is an old post, I just had to respond to the last rebuttal by Dave from Ohio. The discount you are referring to is offered by just about every Independent Cabinet Dealer or Home Center in existence. There is not one company out there that I am aware of that sells cabinets for anything short of a 55% discount. NO ONE PAYS MSRP OR EVEN CLOSE! And the MSRP varies from manufacturer to manufacturer. You saved nothing! Especially after you add in those membership fees! WOW! How do I know this, because I am an independent cabinet dealer who sells one of the same brands (DIAMOND) that Direct Buy sells and I have received complaints from Direct Buy through our Manufacturers rep that we are undercutting their prices. I can not speak for the other items they sell, but there cabinet pricing and the ads they run on TV are very misleading. Apples to Apples, there is no way Direct Buy is going to offer you 60,000 in cabinets for 32,000, but if you come to my showroom, I can definetely show you one line that is 60,000 and one line that is 30,000 for the same layout and I'll also show you why one line (CUSTOM) is 60,000 and one line (STANDARD/STOCK) is 30,000.....it's common sense. Dave, I hate to tell ya, but wake up and smell the coffee, you were only led to believe you saved money when in fact you could have gone to a number of Kitchen Designers in your area, paid a similar price for the same level of prodcut and received a higher level of service than any Direct Buy will ever give you. The only thing I can say that Direct Buys does well, is there marketing. I have to say though, after reviewing this site, I was stunned at the number of complaints filed against Direct Buy??? Almost seems like a crime.
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#7 Consumer Comment

I completely disagree with the fraud claim

AUTHOR: Dave - (U.S.A.)

I joined Direct Buy recently and have been more than satisfied with the savings that I have received as a consumer. I too just purchased all new Brookwood cabinets for my kitchen. Retailers will discount them at the stores but what you have failed to note is that the price you pay is exactly the same as the price the retailer pays for the product.

As far as the 40 to 60% you claim. The actual discount from the MSRP is actually 71%. On my cabinet purchase alone I saved three times the price of my membership fee. This has been just the beginning of the projects that I am looking at doing. Sorry for your ability to recognize what a great opportunity you had before you. You really need to take a hard look at reality and not let some retailer lead you to believe you've been scammed because they want your money. Do you really think that they will sell the product to you for less than they paid for it? Wake up and smell the cash savings.
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#8 Consumer Comment

it is a rip off

AUTHOR: Joni - (U.S.A.)

I work for a kitchen and bath design firm. We sell one of the brands of cabinets that direct buy sells. I know for a fact that there is no savings. I sell the cabinets for slightly more than they do. We however don't have a membership fee or the 8% delivery fees.

Once you tack on the 8% they are at the same price as me. So if your in the market for anything these places sell, save your self the membership fee and go to your local shop or store.
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#9 Consumer Comment

direct buy scams

AUTHOR: Kelly - (U.S.A.)

This is in regard to the comment posted by another Jacksonville, fl resident.

I recently I attended a Direst Buy tour, probaly the same one you did. (on phillips hwy) I was appalled by the way they ran their business. The 20 min tour took 2 1/2 hrs. They waited to the very last 10 mins to tell us that(after separating the group) we must pay $5,000 NOW or $690 NOW with a nice little plan, of 17% mthly interest. When we said we were not going to do that (cash NOW or the 17%) after everything the guy said we could not be members for 7 yrs! We asked to speak with the sales manager, and he told us the previous guy was not correct, it was forever. We could never, ever become members if we did not give them money right then. I felt it was very deceiving and unethical. The man that posted earlier, I am confinced he must work there or something. No one could possibly find their behavior or attitude reasonable.
They were rude, insulting, and were getting furious with us and were losing their cool while we remained calm. Totally bad bussiness. As far as the program and services itself. If it was all true, that would awsome. But if they represented themselves in such a deceiving way, what else could they be hiding. Why would they feel it a need to introduce their cost of services in such sneaky way. And then be so mad when we refused and objected. Frankly, I am telling everyone about my expiernce and to me, with service people like that, I would rather just buy at regualr cost
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#10 Consumer Comment

I am a member of Direct Buy

AUTHOR: Jg - (U.S.A.)

I have been a member of Direct Buy (formerly UCC) for over 12 years. I am absolutely certain that I have saved thousands of dollars during this time period. I used to keep a journal of the item I was interested in purchasing and then searched stores to view the item and compare prices.

It is unfortunate that you had a bad experience. I do know that some things carried by Direct Buy do not have big savings. In fact, some power tools I was looking at were actually cheaper at Home Depot than direct from the company. Home Depot has a huge discount because of their size and clout. So, I bought them at Home Depot.

You can save an incredible amount of money buying furniture. We purchased Clayton Marcus couches that we couldn't find in any furniture store for under $2500 (even the floor model that was on sale!) from the UCC for about $1200. Just recently we priced a amazing sofa we priced at stores for $4,000 for $1,800. Even after the handling fee and shipping the savings are unbeatable.

We don't shop in over-priced stores, we search for bargains anywhere. Direct Buy is often the best price, but not always. Don't let a few items cause you to judge them, not if you want to save tons of money.
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#11 Author of original report

I GOT MY REFUND ON NOV. 11!!!

AUTHOR: Paula - (U.S.A.)

To Phil, Yes, I was comparing the exact same cabinets - when possible. Ex. WoodPro bath vanities. I looked at my local Carter Lumber and found WoodPro at 60% off list price. The price at Direct Buy was between 54% discount to, at best 61% discount, depending on number of cabinets I would be purchasing (and this does NOT factor in the handling fee from Direct buy). I said WHEN POSSIBLE, because interestingly, I could not find BROOKWOOD cabinets at any retail store. I finally called Starmark Cabinetry, who makes that brand, and was told that they ONLY SELL BROOKWOOD THROUGH DIRECT BUY. So how could I compare the retail price to the Direct Buy price?? Exactly, I couldn't. So Direct Buy can say that the retail price would be $32,000 and I am getting the fabulous price of $10,879. If I purchased cabinets for my kitchen for $32,000, that would be $1,142 per linear foot. Does that sound like a real retail price to anybody out there? Go check it out.

BOTTOM LINE - I GOT MY REFUND!!! Okay, not 100%, but I got back $3,000 of my $3,500 fee and after all that I have learned about the company, I am just happy to be out of there and not have to deal with that type of deception.

I filed with the Attorney General and I believe that is what really pushed the management to action. The letter from the BBB didn't seem to faze them. In fact, it took them so long to respond to the letter from the BBB that the BBB sent ME a letter asking if I had resolved the issue on my own.

I'm sad that I lost $500, but I consider it a great life lesson. To those who are still fighting - best of luck!

If you are considering going there, my advice is this - Make sure you have a long list of major purchases you want to make. You must have the manufacturer, the model # and often times the name of the 'series' or some other unique identifier.They will look things up for you only if you have a specific item for them to price. This will help you determine if YOU will save money on the things YOU plan to buy.
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#12 Consumer Comment

Get Real tired of seeing buyers remorse

AUTHOR: Phil - (U.S.A.)

I was recently introduced to this website and I am so tired of seeing buyers remorse and so much crying. Grow up! Somewhere along our way we as apeople think if I complain loud enough and long enough people will believe me, and give me what i want. I am not an employee or spouse or significant other of anyone with this company. I am familiar with the business and would be willing to bet alot that the poor ol consumer is not again is not (don't miss this minor detail) comparing the identical cabinets. I was in the buying club industry and have since retired. I also--can you keep a secret I made money doing it. You have a very good scenario for the business and consumer. Heres how it works-- You have 2 bank accounts one is the corporate account where the member intial fees are recieved then you have a trust account for the member purchases--You buy your items DIRECT from the factory or the factory distributors@ cost plus a SMALL handeling fee plus freight when the item is picked up (you get a copy of your freight bill from ups or whoever brought your item. The handeling fee if any is between 5 or 10% or less. You can save thousands - but you do not save on every item if you did the fees would be much higher. This company as well as some other good clubs offer several hundreds if not thousands of brand names,more than anyone else under one roof that I know of. I know this website serves a valued purpose but dont miss out on something that is good for you and this company. In most cases if the people with the complaint are honest and don't flair up because they are already up to their eyeballs in debt this business will work with to sole any concerns.
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#13 Consumer Comment

Get Real tired of seeing buyers remorse

AUTHOR: Phil - (U.S.A.)

I was recently introduced to this website and I am so tired of seeing buyers remorse and so much crying. Grow up! Somewhere along our way we as apeople think if I complain loud enough and long enough people will believe me, and give me what i want. I am not an employee or spouse or significant other of anyone with this company. I am familiar with the business and would be willing to bet alot that the poor ol consumer is not again is not (don't miss this minor detail) comparing the identical cabinets. I was in the buying club industry and have since retired. I also--can you keep a secret I made money doing it. You have a very good scenario for the business and consumer. Heres how it works-- You have 2 bank accounts one is the corporate account where the member intial fees are recieved then you have a trust account for the member purchases--You buy your items DIRECT from the factory or the factory distributors@ cost plus a SMALL handeling fee plus freight when the item is picked up (you get a copy of your freight bill from ups or whoever brought your item. The handeling fee if any is between 5 or 10% or less. You can save thousands - but you do not save on every item if you did the fees would be much higher. This company as well as some other good clubs offer several hundreds if not thousands of brand names,more than anyone else under one roof that I know of. I know this website serves a valued purpose but dont miss out on something that is good for you and this company. In most cases if the people with the complaint are honest and don't flair up because they are already up to their eyeballs in debt this business will work with to sole any concerns.
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#14 Consumer Comment

Get Real tired of seeing buyers remorse

AUTHOR: Phil - (U.S.A.)

I was recently introduced to this website and I am so tired of seeing buyers remorse and so much crying. Grow up! Somewhere along our way we as apeople think if I complain loud enough and long enough people will believe me, and give me what i want. I am not an employee or spouse or significant other of anyone with this company. I am familiar with the business and would be willing to bet alot that the poor ol consumer is not again is not (don't miss this minor detail) comparing the identical cabinets. I was in the buying club industry and have since retired. I also--can you keep a secret I made money doing it. You have a very good scenario for the business and consumer. Heres how it works-- You have 2 bank accounts one is the corporate account where the member intial fees are recieved then you have a trust account for the member purchases--You buy your items DIRECT from the factory or the factory distributors@ cost plus a SMALL handeling fee plus freight when the item is picked up (you get a copy of your freight bill from ups or whoever brought your item. The handeling fee if any is between 5 or 10% or less. You can save thousands - but you do not save on every item if you did the fees would be much higher. This company as well as some other good clubs offer several hundreds if not thousands of brand names,more than anyone else under one roof that I know of. I know this website serves a valued purpose but dont miss out on something that is good for you and this company. In most cases if the people with the complaint are honest and don't flair up because they are already up to their eyeballs in debt this business will work with to sole any concerns.
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#15 Consumer Comment

Get Real tired of seeing buyers remorse

AUTHOR: Phil - (U.S.A.)

I was recently introduced to this website and I am so tired of seeing buyers remorse and so much crying. Grow up! Somewhere along our way we as apeople think if I complain loud enough and long enough people will believe me, and give me what i want. I am not an employee or spouse or significant other of anyone with this company. I am familiar with the business and would be willing to bet alot that the poor ol consumer is not again is not (don't miss this minor detail) comparing the identical cabinets. I was in the buying club industry and have since retired. I also--can you keep a secret I made money doing it. You have a very good scenario for the business and consumer. Heres how it works-- You have 2 bank accounts one is the corporate account where the member intial fees are recieved then you have a trust account for the member purchases--You buy your items DIRECT from the factory or the factory distributors@ cost plus a SMALL handeling fee plus freight when the item is picked up (you get a copy of your freight bill from ups or whoever brought your item. The handeling fee if any is between 5 or 10% or less. You can save thousands - but you do not save on every item if you did the fees would be much higher. This company as well as some other good clubs offer several hundreds if not thousands of brand names,more than anyone else under one roof that I know of. I know this website serves a valued purpose but dont miss out on something that is good for you and this company. In most cases if the people with the complaint are honest and don't flair up because they are already up to their eyeballs in debt this business will work with to sole any concerns.
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#16 Consumer Comment

I am making some progress . . . slowly

AUTHOR: Paula - (U.S.A.)

Thanks so much for the encouragement. I am still trying to get my money back. The manager of the Direct Buy has been in touch with me and asked me if he could do a kitchen quote for us. I sent him my kitchen dimensions and they sent back a quote that was $10,879. This was great news since I had received several quotes at retail that were around $7,000. So, I sent him my "retail" quote and said, okay, you've proved my point, now send me my money back.

They haven't responded so I have now retained an attorney.

This is a horrible position to be in, and I just hope that someone else out there is saved from this by reading my sob story!

I will post again if I get that refund check!!
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#17 Consumer Comment

Now do your Part

AUTHOR: Alan - (U.S.A.)

Hi Paula,
Yes you were ripped off, and I do hope you get all your money back. Do not give up the fight. Now you must go and tell all your friends, family never to go there or believe all the UCC Lies.
Best of luck
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