• Report: #380190

Complaint Review: Direct Buy

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  • Submitted: Fri, October 10, 2008
  • Updated: Tue, June 21, 2011

  • Reported By:Port St Lucie Florida
Direct Buy
6076 Okeechobee Blvd #16 West Palm Beach, Florida United States of America

Direct Buy Held order until membership ran out, in order to get new membership fee. West Palm Beach Florida

*Consumer Comment: Who actually got ripped off?

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We have had limited success with Best Buy and the membership - at cost purchasing program.

We were ok with the Palm Beach store closing when the home office frooze our membership until a new store would open.

The problem has come in that the new store is now open. My wife researched and selected an entertainment center for our new TV. We did find that Direct Buy was going to save us money and so my wife faxed the order to the Direct Buy location on Sept 27. Our membership was to run out at 12 midnight Sept 30. Now you would think that the order would be forwarded on Monday or Tuesday, however, they sat on it until Wednesday and then called my wife to tell her that our membership had expired and she would have to renew in order to place the order. Heres the really bummer part. It would cost me more then the $159 to get a lawyer involved for breach of contract on Direct Buy's behalf, but clearly this is breach of contract. We will never work with Direct Buy again.

Rob xxxxxxxxx Port St Lucie, Florida
U.S.A.

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This report was posted on Ripoff Report on 10/10/2008 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Buy/West-Palm-Beach-Florida-33417/Direct-Buy-Held-order-until-membership-ran-out-in-order-to-get-new-membership-fee-West-P-380190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Who actually got ripped off?

AUTHOR: Randy L - (U.S.A.)

I've been a member of Direct Buy for several years and I've never had a bad experience, and some of my savings have even shocked their employees on a few purchases. What I see is that you knew what the benefits were, wanted to take advantage of these benefits, but didn't want to pay for the service. And then waited for the very last moment to do it. I'm willing to bet your savings on your last order are far greater than the cost of your renewal fee. So I have to wonder, who actually got ripped off? On the bright side, should I move to port st lucy I know I'll have a direct buy near by.
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