• Report: #458585

Complaint Review: Direct Capital

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  • Submitted: Thu, June 04, 2009
  • Updated: Mon, June 08, 2009

  • Reported By:Ashland Ohio
Direct Capital
www.directcapital.com Portsmith, New Hampshire U.S.A.

Direct Capital Unprofessional Company that does not value it's customers Portsmith New Hampshire

*UPDATE Employee: Unfortunately you are currently in default

*UPDATE Employee: Unfortunately you are currently in default

*UPDATE Employee: Unfortunately you are currently in default

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I have made several attempts to have our company's remaining contract (less than 18 mos) due to the current economic conditions. Was told this was impossible, but they would remarket the equipment if I provided a payment (had to hold payments back in order to get someone to return my calls--never should have to take that step!), all I had to do was fill out a form and send pictures of the equipment. Did this in April and released a payment. Never heard from them since.

Today, I asked for Senior Vice President John Donohue's contact information. During this request, I was routed over to accts. receivables then on to the Collections Manager, Ryan. Incredibly rude and unprofessional. On the attack, and not one bit interested in listening or assisting a customer with resolution. Went so far to say that he "will pick up the equipment then sue me!" That's great customer service and value. Unbelievable!

Have sent Mr. Donohue an email with the details and requested that my company now be released from the contract, since it is very obvious that Direct Capital does not value its customers.

Jo ann
Ashland, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/04/2009 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Capital/Portsmith-New-Hampshire-03801/Direct-Capital-Unprofessional-Company-that-does-not-value-its-customers-Portsmith-New-Ham-458585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Unfortunately you are currently in default

AUTHOR: Paul Ringuette - (U.S.A.)

Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919.

Regards,

Paul Ringuette
VP Sales - Direct Capital
603-373-1342
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#2 UPDATE Employee

Unfortunately you are currently in default

AUTHOR: Paul Ringuette - (U.S.A.)

Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919.

Regards,

Paul Ringuette
VP Sales - Direct Capital
603-373-1342
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#3 UPDATE Employee

Unfortunately you are currently in default

AUTHOR: Paul Ringuette - (U.S.A.)

Sorry to hear about your experience but we would like to coordinate what to do to make you current on your existing lease agreement. We can not simply release you from your obligations due to poor economic or business activity. Please contact (Ryan Hodson) in our collections department. He can be reached at 603-373-1919.

Regards,

Paul Ringuette
VP Sales - Direct Capital
603-373-1342
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