- Report: #466856
Report - Rebuttal - Arbitrate
Complaint Review: Direct Capital
Direct Capital155 Commerce Way Portsmouth, New Hampshire U.S.A.
Direct Capital Unethical Buisness prcatices Portsmouth New Hampshire
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Based on BBB files, this business has a BBB Rating of C-.
Reasons for this rating include:
* 72 complaints filed against business
Click here for an explanation of BBB Ratings
According to BBB files this company has a pattern of complaints. Complaints allege the business promised loans over the phone and then the company doesn't keep their promises. Consumers allegedly also have to pay $329 for a credit analysis.
Complaints also allege a certain percentage rate gets promised or quoted over the phone, then it shows up completely different on paper which then changes the monthly rate on the consumer.
Consumers allege loans will be approved by Direct Capital then they will have a change of heart.
Consumers who are entitled to a refund have to keep requesting to get it. The business will continue to try to sell them something else with high pressure sales. When deals are made, the business will ask for a fee upfront. The fee is paid and the business will keep asking for additional information which is very hard for the consumer to obtain. The business will call the deal off and the consumer is now out of the money they paid to them.
Additional complaints allege consumers ask if there are any hidden fees other then what was already shared with them and they are told no; however, after they send the 2 payments required and get their contract-other fees are found.
The company allegedly contacts the consumer about getting them a line of credit. Once money is exchanged, the business then says they don't do a line of credit but they can produce credit cards. Consumer says no and they continue to try to sell them something else.
Other complaints allege that to go ahead with the loan, a consumer pays between $329-$379 for credit analysis. Then they recommend that the consumer pay $2500-$3500 to have their lawyers fix areas of concern on the consumers credit report.
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Business Contact and Profile
Name: Direct Capital Corporation
Phone: (800) 999-9942
Fax: (603) 433-9703
Address: 155 Commerce Way
Portsmouth, NH 03801
Original Business Start Date: December 1993
Principal: Robyn Gault, Marketing Director
Customer Contact: Robyn Gault, Marketing Director - (800) 999-9942
Incorporated: December 1993, NH
TOB Classification: Financial Services
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Direct Lease
Teaneck, New Jersey
This report was posted on Ripoff Report on 07/01/2009 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Capital/Portsmouth-New-Hampshire-03801/Direct-Capital-Unethical-Buisness-prcatices-Portsmouth-New-Hampshire-466856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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