- Report: #994059
Report - Rebuttal - Arbitrate
Complaint Review: Direct Connect
Direct Connect1750 Old Meadown Road #300 Mclean, Virginia United States of America
Direct Connect Sage Mobile Payment Direct Connect Sage Payment Took $750.00 from me Mclean, Virginia
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I called several times but was put on hold and the task was never completed, so I switched to another server. The new service was up and running in one day without any assistance.
At that point, I had paid for the Direct Connect Service for 3 months now at $35 to 95 +/- per month. Since I had the new service setup, I call Direct Connect to cancel the service. They said no problem. All said and done, I looked at my bank statement 2 days later and found $750 taken out of my account.
Called they said it was early termination fee. Why wasn't these fees mentioned to me when I canceled, and at no time this fee was mentioned to me?
Anyway, I am out $1000.00 without using their service. I must say, do not use Direct Connect if you can help it. Unless you have a lot of money to burn.
This report was posted on Ripoff Report on 01/09/2013 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Connect/Mclean-Virginia-22102/Direct-Connect-Sage-Mobile-Payment-Direct-Connect-Sage-Payment-Took-75000-from-me-Mclean-994059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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