- Report: #682595
Report - Rebuttal - Arbitrate
Complaint Review: Direct E-Cig
Direct E-Cig2338 Immokalee Rd. #419, Naples Florida, 34110 Naples, Florida United States of America
Direct E-Cig directecig Warning: Company is falsely advertising their E-Cig product is a free trial and when paying for shipping, they later tell you you will be charged. Naples, Florida
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I ordered Direct E-Cig for my mother because she has emphysemia and she needs to quit smoking. I received my confirmation email on December 23, received a phone call on Christmas Eve regarding my order, was told the cost and that I had 14 days to let them know whether I wanted to continue or not. My mother did not get her order until January 5th, we had a death in the family and I could not get to my mothers to help her to interpret the instructions until almost a week later. By this time my account was debited for the $109 and some change. I feel they did not fully make me aware of how this was going down, I had seen the article on MSNBC who had in my opinion endorsed the product but should have made the consumer more aware of the technicalities. I feel that if my Mother had actually liked the product I would not be complaining except for the sneaky way in which Direct E-Cig gets your money whether you are satisfied or not. I now have 3 days to post mark the product back to Direct E-Cig and God only knows if my account will ever be rectified for the cost.
This report was posted on Ripoff Report on 01/14/2011 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-E-Cig/Naples-Florida-34110-1445/Direct-E-Cig-directecig-Warning-Company-is-falsely-advertising-their-E-Cig-product-is-a-f-682595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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