- Report: #682320
Report - Rebuttal - Arbitrate
Complaint Review: Direct E-Cig
Direct E-Cig2338 Imokalee Rd#419, Naples , Fla. 34110 Naples, Florida United States of America
Direct E-Cig E-mailed notification order that I did not authorize, deducted cost of item from my bank account. Did not respond to 5 e-mails and did not answer numerous phone call attempts. Naples, Florida
I saw an ad in a web-site side bar that promotedan electronic cigarette replacement device. In going to the advertized web-site it was explained that this device delivered all the pleasures of smoking without the health risk inherent in regular cigarette use. They offered a $4.95 starter kit to introduce this product.
I ordered the kit, paid for it electronically andreceived it. It performed as advertised. Ihad no other contact with this company until I received an e-mail thanking me for an order I had not entered and automatically deducting $109.00 from my bank account.
I immediately sent an e-mail reply informing the company that I had not and did not plan to order this product. I've had no reply to this or four more e-mails. I've had no success in telephoning, they either hold or do not answer.
I contacted my bank and was informed that nothing could be done about this unauthorisedwithdrawl of funds from my account.
This report was posted on Ripoff Report on 01/13/2011 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-E-Cig/Naples-Florida-34110/Direct-E-Cig-E-mailed-notification-order-that-I-did-not-authorize-deducted-cost-of-item-682320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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