- Report: #1006678
Report - Rebuttal - Arbitrate
Complaint Review: Direct Energy
Direct Energy80 Allstate Parkway, 2nd floor Markham, Ontario Canada
Direct Energy air condition service and warranty Markham, Ontario Canada
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We found out the following day that it was under warranty and the contractor sent his man who fixed the problem and no parts were required. We advised Direct Energy of this and because it was under warranty this program was not needed. they told us we had no choice but to accept it. We believe that (1) they lied to us regarding the warranty and (2) we should be reimbursed for a service call that not only was not needed but also the man was not able to resolve the problem. They refuse to cancel the program charge even though they are aware of the circumstances.
This report was posted on Ripoff Report on 01/31/2013 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Energy/Markham-Ontario-L3R-6H3/Direct-Energy-air-condition-service-and-warranty-Markham-Ontario-Canada-1006678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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