- Report: #872117
Report - Rebuttal - Arbitrate
Complaint Review: Direct Express
Direct ExpressIAustin, Texas United States of America
Direct Express US Direct Express Comerica Bank FRAUDULENT CHARGES & Ridiculous Fees. If you are missing money on your card, KISS IT GOODBYE IAustin, Texas
*Author of original report: FYI
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So, I start using my card, and every time I went to an ATM, I was charged $3.00 to withdraw money. Then, all of a sudden I would notice my balance wasn't correct and looked on the website at my charges and I had a charge to a company in Kansas and one in Alabama. (I live in California) I called immediately and was told to wait 5 days while the charges were still pending and they closed my card and reissued a new one, which was to arrive in 5-10- days..Well guess what?? That card got "LOST IN THE MAIL" also. So, once again I had to pay $13.50 to have my card expedited.
In the meantime, I asked if they could give me a provisional credit while the fraud department researched it (that's what a REAL Bank would do) but of course they said no and they would send paperwork, which I never received (What a surprise!!) Did that get lost in the mail too?!
I start using my new card, and guess what?? Another fraudulent charge! This one is in Texas...hmmm. I called Social Security immediately and requested to go back to paper checks, and the lady said they have been inundated with complaints about Direct Express. I am on a fixed income and I can't afford to have people steal my money, that I obviously will never see again.
This report was posted on Ripoff Report on 04/22/2012 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Express/IAustin-Texas-78708/Direct-Express-US-Direct-Express-Comerica-Bank-FRAUDULENT-CHARGES-Ridiculous-Fees-If-yo-872117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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